Della Barker
Kelseyville,Lake
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Suburban Propane
10.2018 - 11.2020
- Managed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Assisted in processing service orders and scheduling deliveries for efficient operations.
- Utilized CRM software to track customer interactions and maintain up-to-date records.
- Collaborated with team members to streamline service procedures and enhance productivity.
Guest Service Representative
River Rock Casino
03.2005 - 04.2018
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of guest interactions using CRM software to enhance service quality.
- Collaborated with team members to ensure seamless operations during peak hours, improving guest satisfaction.
- Trained new staff on customer engagement techniques and operational procedures to improve team performance.
- Monitored guest feedback and suggested actionable changes to management for improved service delivery.
- Led initiatives to promote casino events, increasing guest participation and enhancing overall experience.
Education
High School Diploma -
Fortuna Union High School
Fortuna, CANo Degree -
Mendocino College
Ukiah, CA06-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Patience and empathy
- Multicultural sensitivity
- Special needs support
- Dietary and physical needs
- Child safety
- Teamwork
- Time management
Timeline
Customer Service Representative
Suburban Propane
10.2018 - 11.2020
Guest Service Representative
River Rock Casino
03.2005 - 04.2018
High School Diploma -
Fortuna Union High School
No Degree -
Mendocino College