Della Ingram
Chicago,IL
Summary
Dynamic customer service leader with a proven track record at Hertz Corporation, excelling in complaint handling and team member training. Achieved significant reductions in escalations while fostering a positive environment. Known for attention to detail and a friendly demeanor, consistently exceeding sales targets through effective upselling strategies.
Overview
24
24
years of professional experience
Work History
Lead Customer Service Representative
Hertz Corporation
10.2000 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Security Officer
Allied Universal Security Services
12.2017 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Certificate - Business Management
Olive- Harvey College
Chicago, ILMedical Assistant
Everest College
Chicago, ILSkills
- Complaint handling
- Team member training
- Call management
- Work prioritization
- Attention to detail
- Positive and friendly
Timeline
Security Officer
Allied Universal Security Services
12.2017 - 02.2019
Lead Customer Service Representative
Hertz Corporation
10.2000 - Current
Certificate - Business Management
Olive- Harvey College
Medical Assistant
Everest College
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