Della Lemons
Herriman,UT
Summary
High-energy Store Manager/ HR Generalist bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Manager
Starbucks
West Jordan, UT
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed all aspects of P&L
Store Manager
Home Depot
Reno, NV
08.2012 - 07.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Gym Manager
Eagle Fitness
Sparks, NV
06.2022 - 06.2023
- Trained employees on general procedures, gym rules and duties.
- Generated leads through sales promotions and word-of-mouth.
- Interviewed and hired gym staff for various roles.
- Set and managed employee work schedules for coverage in assigned areas.
HR Generalist/Recruiter
AutoZone
Sparks, NV
12.2020 - 06.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Education
Lowry High
1990
Skills
- Customer Service
- Staff Management
- Maximizing Profitability
- Policies and Procedures
- Employee Motivation
- Inventory Management
- Financial Management
- Team Leadership
- Financial Forecasting
Timeline
Manager
Starbucks
02.2024 - Current
Gym Manager
Eagle Fitness
06.2022 - 06.2023
HR Generalist/Recruiter
AutoZone
12.2020 - 06.2022
Store Manager
Home Depot
08.2012 - 07.2016
Lowry High