Della Nyman
Glen St. Mary,FL
Summary
Caring Clinical Liaison with over 20 years of experience serving as a vital link between patients and physicians. Understanding and accommodating with excellent communication and interpersonal skills. Talented at communicating patient needs to healthcare providers and ensuring those needs are met through periodic evaluations and inspections.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Marketing Nurse Liaison
Empire Care Centers
Jacksonville, Florida
08.2020 - Current
- Evaluated patients from acute setting for appropriate SNF admission
- Responded to Case Managers and investigated complaints and concerns of patients.
- Verified insurance coverage for patients and worked with the hospital to ensure quick seamless transition to skilled nursing,
- Collected data about patient care problems and prepared fast tracks to prepare the facility for upcoming admission.
- Worked with the Director of Case management to implement processes and programs to assist with their needs to discharge patients.
- Conducted Sales meeting with my three buildings to identify strategies to grow census.
- Planned facility and community marketing events.
- Assisted with customer service to maintain communication with facility and family members.
Admission Director
Heartland Healtcare
JAcksonville, FL
08.2017 - 08.2021
- Managed admissions department.
- Implemented procedures to grow facility census for 3 skilled nursing buildings.
- Trained admissions employees on customer service processes of admissions.
- Tracked admission criteria to analyze room for growth.
Admission Director
Southern Healthcare Management
Jacksonville, FL
12.1998 - 12.2016
- Managed admissions department employees and office functions.
- Managed referral processes to build census.
- Created and maintained relationships with case managers and directors of the local hospitals.
- Created sales team for marketing internally and externally, creating events to build census and strengthen community bonds.
Education
Associate of Arts -
Lake City Community College
Lake City, FL08.1993
High School Diploma -
Columbia High School
Lake City, FL06.1990
Associate of Arts -
Lake City Community College
Lake City, FL08.1993
Licensed Practical Nurse
Lake City Community College
Lake City, FL12.1993
Skills
- Resolving Problems
- Interpersonal Communication Skills
- Punctual and Hardworking
- Managing Referrals
- External Marketing
- Needs Assessment
- Knowledge of Community Services and Programs
- Caring and Empathetic
- Specialized Healthcare Referrals
- Calm and Effective Under Pressure
- Marketing Initiatives
- Complex Problem-Solving
Certification
- Certification in Sales Leadership
- Certified in IMPACT marketing procedures
Timeline
Marketing Nurse Liaison
Empire Care Centers
08.2020 - Current
Admission Director
Heartland Healtcare
08.2017 - 08.2021
Admission Director
Southern Healthcare Management
12.1998 - 12.2016
Associate of Arts -
Lake City Community College
High School Diploma -
Columbia High School
Associate of Arts -
Lake City Community College
Licensed Practical Nurse
Lake City Community College
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