Dellmy Smith
Garland
Summary
Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.
Overview
30
30
years of professional experience
Work History
Senior Property Damage Adjuster
AAA Auto Club Group
03.2024 - Current
- Managed high caseloads efficiently while maintaining attention to detail across all aspects of each property damage claim handled.
- Upheld company reputation for excellent service through professional interactions with customers, vendors, contractors, attorneys, and other stakeholders involved in the claims process.
- Demonstrated adaptability in handling diverse types of property damage claims, ranging from residential fires to commercial water damages.
- Improved customer satisfaction with timely communication, providing updates on claim status and addressing concerns throughout the process.
Auto Claim Adjuster
GEICO, Government Employees Insurance
01.2022 - 01.2024
- Presented claims to insurance companies.
- Interviewed claimants, witnesses, police officers, and other parties involved in claims.
- Took first notice of loss
- Investigate and advise liability
- Send appropriate letters to all parties
- Schedule inspection appointments
- Issue payments
- Licensed in Texas, Florida, New Mexico, North Carolina, Louisiana.
Internet Service Agent
GEICO, Government Employees Insurance
10.2011 - 01.2022
- Resolved difficult endorsements not automatically processed
- Live chat with customers and processed policy changes
- Made calls as needed to resolve endorsement issues.
- Licensed in Texas, California, Wyoming, New Mexico, Nebraska, South Dakota, Florida, North Carolina
Performance Monitoring
GEICO, Government Employees Insurance
03.2009 - 10.2011
- Monitored sale calls for quality control
- Provided feed back and coaching
Retention Customer Service Representative
GEICO, Government Employees Insurance
05.2008 - 03.2009
- Made calls to customers who were considering cancelling coverage
- Reached out to customers whose policies had cancelled and reissue them
Swing Team Sales/Customer Service Agent
GEICO, Government Employees Insurance
06.2006 - 05.2008
- Trained in customer service to handle customers endorsement request
- Handled overflow for the sales and customer service department.
Auto Insurance Agent/Sales Associate
GEICO, Government Employees Insurance
12.1998 - 06.2006
- Sales of auto insurance policies in multiple states
Office Administrator
Telalink
11.1994 - 07.1998
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Created memos, letters and other documents internal/external
- Account’s receivable and payable
- Hiring process of new employees
- Payroll
- Benefit coordinator
Education
Associate of Arts - Paralegal Studies
Phillips College
Riverside, CA06-1994
Skills
- Claims Investigation/handling
- Good communication skills
- Detailed oriented
- Excellent typing/computer skills
- Customer service expertise
- Bilingual English/Spanish
Active insurance licenses
- Property and casualty General Lines (TX)
- Adjuster all lines (TX)
- Adjuster NM OK WY FL LA NC SC KY MI DE
- Exempt from CE license held 20+ years
Timeline
Senior Property Damage Adjuster
AAA Auto Club Group
03.2024 - Current
Auto Claim Adjuster
GEICO, Government Employees Insurance
01.2022 - 01.2024
Internet Service Agent
GEICO, Government Employees Insurance
10.2011 - 01.2022
Performance Monitoring
GEICO, Government Employees Insurance
03.2009 - 10.2011
Retention Customer Service Representative
GEICO, Government Employees Insurance
05.2008 - 03.2009
Swing Team Sales/Customer Service Agent
GEICO, Government Employees Insurance
06.2006 - 05.2008
Auto Insurance Agent/Sales Associate
GEICO, Government Employees Insurance
12.1998 - 06.2006
Office Administrator
Telalink
11.1994 - 07.1998
Associate of Arts - Paralegal Studies
Phillips College
Similar Profiles
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash
Leslie RobersonLeslie Roberson
Licensed P&C Insurance Sales and CSR Agent at AAA Auto Club GroupLicensed P&C Insurance Sales and CSR Agent at AAA Auto Club Group
Mesha SmithMesha Smith
Sales Agent at AAA Auto Club GroupSales Agent at AAA Auto Club Group