Summary
Overview
Work History
Education
Skills
Certification
Systems And Skills
Personal Information
Timeline
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Dellon White

Pawtucket,RI

Summary

Motivated hospitality leader with 4+ years of experience in branded hotel operations, currently serving as Assistant General Manager at a Marriott property. Specializes in guest satisfaction, operational oversight, team development, and revenue optimization. Strong foundation in front office leadership, financial reporting, and brand compliance across Hilton and Marriott systems. Seeking to advance within Hilton or Marriott's leadership pipelines through results-driven, people-first management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Residence Inn by Marriott
05.2024 - Current
  • Oversee front office, housekeeping, and F&B operations at a 105-room extended-stay hotel.
  • Lead and develop a 20+ person team, achieving over 90% employee engagement scores.
  • Increased digital key usage and Bonvoy enrollment by 40% in six months.
  • Partner with Sales and GM to grow long-term occupancy and group business.
  • Serve as Manager on Duty, handling VIP guests, loyalty escalations, and operational emergencies.
  • Utilize FOSSE, MARSHA, BirchStreet, ProfitSword, and ADP to monitor performance, labor, and expenses.

Operations Supervisor

Courtyard by Marriott – Danvers, MA
05.2022 - 04.2024
  • Directed front desk and night audit operations, leading a team of 8 across all shifts.
  • Boosted guest satisfaction by 15 points through team retraining and service incentives.
  • Coordinated F&B operations for The Bistro, ensuring food safety, inventory control, and brand compliance.
  • Supported new seasonal menu rollouts and led team in delivering upsell promotions for breakfast and bar.
  • Reduced billing disputes by 25% through accurate folio auditing and front desk procedures.
  • Managed scheduling, payroll, and timekeeping with UKG and ADP system

Guest Service Associate

Hilton Garden Inn
05.2021 - 05.2022
  • Delivered exceptional guest service at a high-traffic airport location.
  • Recognized for leading Hilton Honors enrollment goals multiple months in a row.
  • Assisted in onboarding and training new hires on OnQ, upselling, and guest complaint handling.
  • Resolved billing and reservation conflicts with a 95%+ first-contact resolution rate.

Education

Associate of Science - Hospitality & Tourism Management

Bunker Hill Community College
Boston, MA
05.2025

Skills

  • FOSSE
  • OnQ
  • Opera
  • ProfitSword
  • BirchStreet
  • ADP
  • UKG
  • GSS/GSR audits
  • Staff coaching
  • MOD duties
  • Loyalty engagement
  • Guest recovery
  • OTA management

Certification

  • ServeSafe Food Handler, 2025
  • CPR Certified, 2025
  • Valid Driver's License

Systems And Skills

FOSSE, MARSHA, OnQ, Opera, ProfitSword, BirchStreet, ADP, UKG, Marriott Bonvoy, Hilton Honors, GSS/GSR audits, Staff coaching, MOD duties, shift management, audits, Loyalty engagement, upselling, guest recovery, Microsoft Office Suite, OTA management, timekeeping systems

Personal Information

  • Willing To Relocate: 1
  • Authorized To Work: 1

Timeline

Assistant General Manager

Residence Inn by Marriott
05.2024 - Current

Operations Supervisor

Courtyard by Marriott – Danvers, MA
05.2022 - 04.2024

Guest Service Associate

Hilton Garden Inn
05.2021 - 05.2022

Associate of Science - Hospitality & Tourism Management

Bunker Hill Community College

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