Delma Myrie

• Mentored staff on best practices in customer engagement, resulting in improved team performance and morale.
• Implemented creative incentives for team members that fostered healthy competition and drove performance improvements, resulting in increased customer satisfaction rates.

Freight processing, sorting, and stocking

Scheduling and payroll, cash office functions, people management, customer experience, human resources, managed warehouse operations, managed 17+ associates, trained and coached associates, interviewing and hiring.

Manage the unloading, scanning, sorting, processing, pricing and markdowns of all freight that enters the building. I also oversee cash office, while being the manager on duty of 17+ associates and managing the entire building.

Ensure customer service standards for our customers while leading my peers in the execution of company defined practices. Oversee employees, Manage financial cash flow and general oversight of building operations reporting directly to the General Manager.

Warehouse Manager, I am responsible for freight entering the building, that merchandise is tagged correctly and to the floor in a timely manner, manage a team of 13 plus, oversight of the building operations, other staff, cash management, customer service, merchandising and adhering to the policies and procedures set forth by the company.

Excellence customer experience in store, lead front end operations, merchandising, inventory integrity, scheduling, payroll procedures, cash management, coaching and training associates.