Delmy Aguilera
Whittier,CA
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Detail-oriented team player with strong organizational skills. with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Teller Service Representative
Prospera Financial
2023.01 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Counted, verified and handled bank deposits and armored car transactions.
Customer Service Representative
Bank Of America
2001.03 - 2019.08
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Los Angeles High School Of The Arts
Los Angeles, CANo Degree - Accounting And Finance
Cerritos College
Norwalk, CASkills
- Facility Security
- Sales Expertise
- Currency and Coin Counters
- Cash Supply Orders
- Cash Counting
- Balance Cash Drawers
- Banking
- Product and Service Sales
- Account Services
- Bill Payment Receipt
- Foreign Currency Exchanges
- Financial Services
Languages
Spanish
Professional Working
Timeline
Teller Service Representative
Prospera Financial
2023.01 - Current
Customer Service Representative
Bank Of America
2001.03 - 2019.08
High School Diploma -
Los Angeles High School Of The Arts
No Degree - Accounting And Finance
Cerritos College
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