Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Delmy Hernandez

Cyclemax
Wilson,NC
1
Language
3
years of professional experience

Director of Business Development with expertise in strategic partnerships, market trend analysis, and targeted marketing campaigns. Proven ability to enhance brand visibility and improve client satisfaction through cross-functional collaboration.

Work History

Director of Business Development

1 Year 3 Months
Cyclemax | 06.2023 - 09.2024
  • Developed strategic partnerships to enhance business growth and expand market reach.
  • Identified emerging market trends to inform product development and positioning strategies.
  • Executed targeted marketing campaigns that increased brand visibility and customer engagement.
  • Collaborated with cross-functional teams to streamline sales processes and improve client satisfaction.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Front Desk Receptionist

4 Months
A to Z Cellular | 05.2022 - 09.2022
  • Managed front desk operations, ensuring efficient customer service and smooth appointment scheduling.
  • Coordinated incoming calls and directed them to appropriate personnel promptly.
  • Assisted customers with inquiries, providing accurate information on products and services.
  • Maintained organized filing system for customer records, enhancing retrieval efficiency.
  • Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events.

Customer Service Specialist

3 Months
BB&T Now Truist | 12.2021 - 03.2022
  • Processed transactions efficiently using banking software and systems.
  • Assisted customers in understanding account options and services available.
  • Participated in training sessions to improve product knowledge and service skills.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Educated customers about billing, payments processing, support policies.

Education

High School Diploma

Fike High School | Wilson, NC | 05-2019

Skills

Business development
Customer engagement
Client relations
Organizational development
Networking
Social media marketing
Data entry
Computer skills
Call center operations

Languages

Spanish
Professional Working

Timeline

Director of Business Development

Cyclemax
06.2023 - 09.2024Read More

Front Desk Receptionist

A to Z Cellular
05.2022 - 09.2022Read More

Customer Service Specialist

BB&T Now Truist
12.2021 - 03.2022Read More

Fike High School

High School Diploma
Read More
Delmy Hernandez