Director of Business Development with expertise in strategic partnerships, market trend analysis, and targeted marketing campaigns. Proven ability to enhance brand visibility and improve client satisfaction through cross-functional collaboration.
Work History
Director of Business Development
1 Year 3 Months
Cyclemax | 06.2023 - 09.2024
Developed strategic partnerships to enhance business growth and expand market reach.
Identified emerging market trends to inform product development and positioning strategies.
Executed targeted marketing campaigns that increased brand visibility and customer engagement.
Collaborated with cross-functional teams to streamline sales processes and improve client satisfaction.
Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Front Desk Receptionist
4 Months
A to Z Cellular | 05.2022 - 09.2022
Managed front desk operations, ensuring efficient customer service and smooth appointment scheduling.
Coordinated incoming calls and directed them to appropriate personnel promptly.
Assisted customers with inquiries, providing accurate information on products and services.
Maintained organized filing system for customer records, enhancing retrieval efficiency.
Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events.
Customer Service Specialist
3 Months
BB&T Now Truist | 12.2021 - 03.2022
Processed transactions efficiently using banking software and systems.
Assisted customers in understanding account options and services available.
Participated in training sessions to improve product knowledge and service skills.
Managed high call volume while maintaining a courteous and professional demeanor.
Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Educated customers about billing, payments processing, support policies.