Delmy Ramon
Kyle,TX
Summary
Leveraged extensive experience in community management, leasing, and financial operations to provide a comprehensive and responsive approach to account ownership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner & Client Account Manager
Delms Photography
11.2019 - Current
- Managed all client communications end-to-end — from initial inquiry and booking to final delivery and follow-up
- Maintained an organized client portfolio across multiple active accounts simultaneously
- Clearly communicated pricing, packages, and timelines; resolved concerns professionally and promptly
- Responded to all inquiries within same-day turnaround; maintained strong client retention and referral rate
- Handled scheduling, contracts, invoicing, and payment collection independently
- Managed social media presence and marketing to grow and maintain client base
Portfolio Community Manager
Associa Hill Country
01.2017 - 01.2021
- Served as primary point of contact for a portfolio of HOA communities, managing all resident and board communications
- Cultivated client loyalty through proactive, responsive service and consistent follow-through
- Processed invoices, collected payments, submitted deposits, and maintained accurate financial records
- Drafted professional correspondence including letters, memos, and notices to residents and vendors
- Coordinated vendor relationships, maintenance projects, and special events for community accounts
- Tracked compliance issues, managed documentation, and ensured accuracy across all account files
Assistant Manager / Administrative Assistant
Associa N.N. Jaeschke
05.2017 - 06.2019
- Supported day-to-day operations of a residential HOA serving hundreds of homeowners
- Responded promptly to homeowner communications and resolved compliance and maintenance concerns
- Analyzed monthly financial reports and assisted with collections and vendor payment approvals
- Created and maintained spreadsheets, logistical reports, and management documents
- Coordinated meetings, managed conference calls, and supervised administrative staff
Validations Specialist / Invoice Processing
01.2017 - 04.2017
- Entered, tracked, and processed invoices for all departments and clients
- Investigated discrepancies, placed follow-up calls, and resolved invoice issues quickly
- Assisted clients in setting up payment plans and paperless record-keeping
- Answered incoming client calls and emails with accuracy and professionalism
Leasing Manager
GREYSTAR Management
11.2013 - 10.2016
- Managed leasing accounts for a residential property portfolio, handling prospective and current tenant relations
- Collected monthly assessments and rental fees; prepared detailed financial reports and budgets
- Investigated and resolved tenant complaints in accordance with management guidelines
- Negotiated leases and maintained thorough records of all activity and transactions
Assistant Manager
Tiger Financial / Speedy Cash
10.2010 - 12.2013
- Established and maintained relationships with individual and business clients, assisting with financial concerns
- Processed loan applications and reviewed collections reports; managed delinquent account escalation
- Prepared financial and regulatory reports; evaluated procedures and recommended process improvements
Education
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Palo Alto College / Vista Adult School
01.2012
Skills
- Bilingual (English/Spanish)
- Client Account Management
- Customer Service
- Remote Work & Self-Management
- Scheduling & Coordination
- Microsoft Office (Word, Excel, Outlook)
- Adobe Photoshop
- Social Media Management
- Staff Supervision
- Budgeting & Financial Reporting
Certification
Certified Manager of Community Associations (CMCA) | 2019
KEY QUALIFICATIONS FOR THIS ROLE
- Bilingual: Fluent in English and Spanish — able to serve diverse client bases with ease
- Ultra-responsive communicator: managed client inquiries across email, phone, and messaging in fast-paced roles
- Fast learner: stepped into new industries (HOA management, financial services, photography) and excelled quickly
- Strong customer service: resolved complex client concerns, retained accounts, and maintained high satisfaction across every role
- Remote-ready: independently operated a full business and client portfolio from home since 2019
- Organized & detail-oriented: handled invoicing, documentation, scheduling, and reporting with precision
Timeline
Owner & Client Account Manager
Delms Photography
11.2019 - Current
Assistant Manager / Administrative Assistant
Associa N.N. Jaeschke
05.2017 - 06.2019
Portfolio Community Manager
Associa Hill Country
01.2017 - 01.2021
Validations Specialist / Invoice Processing
01.2017 - 04.2017
Leasing Manager
GREYSTAR Management
11.2013 - 10.2016
Assistant Manager
Tiger Financial / Speedy Cash
10.2010 - 12.2013
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Palo Alto College / Vista Adult School