Porfirio Aby Melendez Lopez
South Salt Lake
Summary
Motivated individual with experience in customer service and account management. Skilled in building customer and client relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Recruiter/ Account Manager
Youremploymentsolutions
04.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Developed strong relationships with clients, leading to repeat business and long-term relationships.
Receptionist
Youremploymentsolutions
01.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, scanned paper work.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
General Laborer
Tosca Services, LLC
02.2022 - 01.2023
- Worked in a plant cleaning plastic crates for customers.
Quality Assurance
Quantel Research
01.2018 - 01.2021
- Job duties at Quantel Research were to dial customers and get their opinions on many different topics depending on what the survey is about
- After every call, I had to code it a certain way depending on how the call went
- Also as quality assurance, I would answer customers' questions and concerns that they had
- I would also greet customers that came into the office for questions or interviews, and provide feedback and help to other employees that needed assistance
- I also have experience working from home ever since the pandemic started.
Education
No Degree - General Studies/ Biology
University of Utah
Salt Lake City, UT08.2020
None - Health Science
Weber State University
Ogden, UT05.2020
High school diploma - None
Ogden High School
Ogden, UT05.2020
Skills
- Microsoft (Word/Excel)
- Excel
- Bilingual (English/Spanish)
- Quality Assurance
- Customer service (6 years)
- Administrative Skills
- Candidate Screening
- Recruiting and Sourcing
- Team Collaboration
- New Hire Training
- Administrative Support
- New hire paperwork processing
- Client Relationship Management
- Process Improvement
- Networking
- Employment Verification
- Account Management
- Documentation And Reporting
- Recruiting Software Experience
- Clerical Support
- Safety Training
Timeline
Recruiter/ Account Manager
Youremploymentsolutions
04.2023 - Current
Receptionist
Youremploymentsolutions
01.2023 - 04.2023
General Laborer
Tosca Services, LLC
02.2022 - 01.2023
Quality Assurance
Quantel Research
01.2018 - 01.2021
No Degree - General Studies/ Biology
University of Utah
None - Health Science
Weber State University
High school diploma - None
Ogden High School
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