Delois Heard
Tacoma,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Cafeteria Specialist
Nutritious Services
Tacoma, WA
03.2023 - Current
- Supported coworkers as needed, demonstrating flexibility and adaptability in a fast-paced work setting.
- Contributed to cost reduction efforts by implementing energy-saving measures in the kitchen operation.
- Enhanced customer satisfaction by providing efficient and courteous service in a busy cafeteria setting.
- Consistently met or exceeded performance goals related to sales targets and customer satisfaction ratings set by management.
- Ensured accurate cash handling procedures were followed by all staff members, safeguarding company finances.
- Managed inventory levels effectively, ensuring optimal stock availability and minimizing waste.
- Collaborated with colleagues to develop daily menus that catered to diverse dietary needs and preferences.
- Promoted a safe work environment through strict adherence to company policies and industry guidelines for workplace safety.
- Maintained high standards of cleanliness and hygiene throughout the cafeteria, adhering to food safety regulations.
- Assisted in the training of new staff members, sharing expertise on proper food handling techniques and customer service practices.
Delivery Driver
Fed Ex Ground
Tacoma, WA
10.2021 - 07.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Paint Mask Coordinator
Hytek Finishes
Kent, WA, WA
08.2006 - 09.2021
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
- Collaborated with departments such as paint and packaging on daily basis to resolve issues.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Checked quality of detective surfaces case activities against established standards.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Coordinated multiple facets of process without sacrificing performance.
Hand Painter
Hytek Finishes
Kent, WA
08.2006 - 09.2021
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Kept accurate records of paint supplies and other materials.
- Corrected surface imperfections by filling cracks, holes and joints.
- Primed and sealed surfaces to best support paint coats.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Repaired wall holes and scrapes.
- Selected appropriate type of paint and other materials for specific surfaces.
- Conducted final work check to assess quality and make corrections if necessary.
- Mixed and blended paints according to specified colors and consistency.
Janitorial Technician
Tacoma Mall Office Building
Tacoma, WA
03.2006 - 01.2007
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Operated buffers and burnishers to clean and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Removed trash, debris and other waste materials from premises.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Car Detailer
Brown Bear Car Wash
Tacoma, WA
04.2002 - 02.2004
- Maintained clean, tidy and safe work environment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Shined vehicle windows and windshields to remove water spots.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Party Coordinator
Chuck E Cheese
Tacoma, WA
02.1995 - 01.2000
- Hired, trained and supervised volunteers and support staff required for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Performed event coordination for larger parties and gatherings.
Education
Highschool Diploma - General Studies
Foss
Tacoma, WA06.1998
Skills
- Quality Assurance
- Active Listening Strengths
- Service Quality
- Cross-Functional Communication
- Customer Relationship Management
- Compliance Requirements
- Retaining Information
- Instructing Small Groups
- Blueprints and Specifications
- POS Inventory System Operation
- Vendor Coordination
- Special Event Planning
- Creative Solutions
- Safety Standards
- Recycling Management
- Daily Facility Operations
- Bloodborne Pathogen Knowledge
- Health and Safety Compliance
- Customer Service
Accomplishments
- Supervised team of 6 staff members.
- Documented and resolved trouble shooting which led to no rework.
- Achieved expert in the masking department by completing master masking with accuracy and efficiency.
- Collaborated with team of 6 in the development of no rework.
Timeline
Cafeteria Specialist
Nutritious Services
03.2023 - Current
Delivery Driver
Fed Ex Ground
10.2021 - 07.2022
Paint Mask Coordinator
Hytek Finishes
08.2006 - 09.2021
Hand Painter
Hytek Finishes
08.2006 - 09.2021
Janitorial Technician
Tacoma Mall Office Building
03.2006 - 01.2007
Car Detailer
Brown Bear Car Wash
04.2002 - 02.2004
Party Coordinator
Chuck E Cheese
02.1995 - 01.2000
Highschool Diploma - General Studies
Foss