Overview
Work History
Education
Skills
References
Timeline
Generic

Markeita Rideau

Missouri City,TX

Overview

16
16
years of professional experience

Work History

Cafeteria Specialist

Fort Bend Independent School District
Sugar Land, TX
04.2023 - Current
  • Provided customer service to students and staff in the cafeteria.
  • Organized and maintained inventory of food items for the cafeteria.
  • Prepared and cooked a variety of hot and cold foods for the cafeteria menu.
  • Followed all health and safety guidelines when handling food items.
  • Cleaned and sanitized kitchen equipment, utensils, and surfaces regularly.
  • Assisted in setting up of buffet lines during peak hours.
  • Kept accurate records of daily transactions using cash registers.
  • Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.

Insurance Verification Specialist-Project

Oncology Consultants
Houston, TX
11.2022 - 03.2023
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
  • Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Updated patient and insurance data and input changes into company computer system.

Head Cashier

Hobby Lobby
Missouri City, TX
08.2020 - 11.2022
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.

Referral Coordinator/Insurance Verifier

Oakbend Medical Group
Sugar Land, TX
08.2018 - 04.2019
  • Assisted in the development of referral processes and procedures.
  • Conducted outreach to community providers for referrals and resources.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Monitored patient progress throughout the referral process.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Ensured compliance with applicable laws and regulations regarding referrals.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.

Patient Access Representative

Memorial Hermann
Houston, TX
04.2015 - 09.2016
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Provided assistance to internal departments when needed.
  • Answered phones promptly in a professional manner.
  • Facilitated communication between patients, staff members, and third party payers.

After-School Program Assistant

Fort Bend Independent School District
Sugar Land, TX
08.2012 - 04.2015
  • Monitored safety regulations and ensured compliance to all applicable laws and regulations.
  • Assisted in the development and implementation of after-school activities.
  • Organized and facilitated recreational activities for students.
  • Monitored student behavior to ensure a safe environment.
  • Supervised students while they completed their homework assignments.
  • Ensured that all safety protocols were followed during activities.

Patient Access Representative

Memorial Hermann
Sugar Land, TX
09.2007 - 05.2010
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.

Education

Business Management

University of Phoenix
Tempe, AZ

Skills

  • Safe Handling Procedures
  • Product Ordering
  • Payment Collection
  • Meal Preparation
  • Documentation Skills
  • Safe Food Handling
  • Scheduling
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Microsoft Outlook
  • Staff Training
  • Retail Sales Customer Service
  • Medical Terminology Knowledge
  • Customer Relations
  • Customer Service
  • Multitasking and Organization
  • Registration and Admissions
  • Insurance Company Knowledgeable
  • Scheduling Diagnostic Procedures
  • Insurance Verification
  • HIPAA Compliance
  • Regulatory Compliance
  • Patient Registration
  • Phone and Email Etiquette
  • Medical Terminology
  • Referral Coordination
  • EMR
  • Eligibility Determination
  • Money Handling
  • Payment Processing
  • Strong MS Office Abilities
  • Insurance Coverage Verification
  • Coverage and Authorizations
  • Medicaid Knowledge
  • Data Security and Confidentiality

References

References available upon request.

Timeline

Cafeteria Specialist

Fort Bend Independent School District
04.2023 - Current

Insurance Verification Specialist-Project

Oncology Consultants
11.2022 - 03.2023

Head Cashier

Hobby Lobby
08.2020 - 11.2022

Referral Coordinator/Insurance Verifier

Oakbend Medical Group
08.2018 - 04.2019

Patient Access Representative

Memorial Hermann
04.2015 - 09.2016

After-School Program Assistant

Fort Bend Independent School District
08.2012 - 04.2015

Patient Access Representative

Memorial Hermann
09.2007 - 05.2010

Business Management

University of Phoenix

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Markeita Rideau