Markeita Rideau
Missouri City,TX
Overview
16
16
years of professional experience
Work History
Cafeteria Specialist
Fort Bend Independent School District
Sugar Land, TX
04.2023 - Current
- Provided customer service to students and staff in the cafeteria.
- Organized and maintained inventory of food items for the cafeteria.
- Prepared and cooked a variety of hot and cold foods for the cafeteria menu.
- Followed all health and safety guidelines when handling food items.
- Cleaned and sanitized kitchen equipment, utensils, and surfaces regularly.
- Assisted in setting up of buffet lines during peak hours.
- Kept accurate records of daily transactions using cash registers.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
Insurance Verification Specialist-Project
Oncology Consultants
Houston, TX
11.2022 - 03.2023
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Updated patient and insurance data and input changes into company computer system.
Head Cashier
Hobby Lobby
Missouri City, TX
08.2020 - 11.2022
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
Referral Coordinator/Insurance Verifier
Oakbend Medical Group
Sugar Land, TX
08.2018 - 04.2019
- Assisted in the development of referral processes and procedures.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Monitored patient progress throughout the referral process.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Ensured compliance with applicable laws and regulations regarding referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
Patient Access Representative
Memorial Hermann
Houston, TX
04.2015 - 09.2016
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
- Ensured accuracy of all data entered into computer system.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
After-School Program Assistant
Fort Bend Independent School District
Sugar Land, TX
08.2012 - 04.2015
- Monitored safety regulations and ensured compliance to all applicable laws and regulations.
- Assisted in the development and implementation of after-school activities.
- Organized and facilitated recreational activities for students.
- Monitored student behavior to ensure a safe environment.
- Supervised students while they completed their homework assignments.
- Ensured that all safety protocols were followed during activities.
Patient Access Representative
Memorial Hermann
Sugar Land, TX
09.2007 - 05.2010
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Assisted with scheduling outpatient appointments.
Education
Business Management
University of Phoenix
Tempe, AZSkills
- Safe Handling Procedures
- Product Ordering
- Payment Collection
- Meal Preparation
- Documentation Skills
- Safe Food Handling
- Scheduling
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Microsoft Outlook
- Staff Training
- Retail Sales Customer Service
- Medical Terminology Knowledge
- Customer Relations
- Customer Service
- Multitasking and Organization
- Registration and Admissions
- Insurance Company Knowledgeable
- Scheduling Diagnostic Procedures
- Insurance Verification
- HIPAA Compliance
- Regulatory Compliance
- Patient Registration
- Phone and Email Etiquette
- Medical Terminology
- Referral Coordination
- EMR
- Eligibility Determination
- Money Handling
- Payment Processing
- Strong MS Office Abilities
- Insurance Coverage Verification
- Coverage and Authorizations
- Medicaid Knowledge
- Data Security and Confidentiality
References
References available upon request.
Timeline
Cafeteria Specialist
Fort Bend Independent School District
04.2023 - Current
Insurance Verification Specialist-Project
Oncology Consultants
11.2022 - 03.2023
Head Cashier
Hobby Lobby
08.2020 - 11.2022
Referral Coordinator/Insurance Verifier
Oakbend Medical Group
08.2018 - 04.2019
Patient Access Representative
Memorial Hermann
04.2015 - 09.2016
After-School Program Assistant
Fort Bend Independent School District
08.2012 - 04.2015
Patient Access Representative
Memorial Hermann
09.2007 - 05.2010
Business Management
University of Phoenix