Deloise C. Watson
Naperville,IL
Summary
Rail operations professional with experience supporting train movement through signal monitoring, switch checks, and equipment inspections. Focus on safety, compliance, and accurate operational reporting. Background includes customer and billing support with strong recordkeeping and payment posting skills.
Overview
22
22
years of professional experience
Work History
Conductor Trainee
BNSF Railroad
Corwith, IL
11.2021 - Current
- Monitored signals, switches, and track conditions during train operations to ensure safe movement.
- Relayed movement instructions with engineers, conductors, and yard teams.
- Supported BNSF railroad crews with safe train movement and yard operations.
- Inspected train cars, hand brakes, and equipment before departure.
- Coupled and uncoupled railcars using railroad safety procedures.
- Prepared daily reports and switch lists to support efficient train operations.
- Followed federal regulations and BNSF safety policies during field operations.
- Used safety procedures on every job and operated tools, gauges, and equipment correctly.
- Executed proper procedures for hazardous materials handling to maintain safety during transport operations.
Account Representative
Asset Recovery Solutions
01.2011 - 10.2021
- High-volume outreach activity supported account resolution through at least 250 calls per day.
- Accelerated closure of delinquent accounts through payment processing readiness.
- Improved client credit report updates through direct account assistance.
- Communicated with debtors about office status regarding delinquent accounts.
- Helped achieve monthly goals by consistently managing account tasks. was supported through consistent account work.
Account Representative
Arrow Financial Services
08.2005 - 01.2009
- Managed over 100 client and debtor calls daily to address inquiries and resolve payment issues.
- Engaged with clients and debtors by phone to uncover reasons for past-due payments and clarify credit contract terms.
- Motivated clients and debtors to settle outstanding credit balances through effective communication.
- Entered financial status details for clients and debtors and updated collection account records.
- Used computers and automated systems to find and track overdue payments.
- Completed administrative duties for assigned accounts, including updating address changes.
- Traced delinquent clients and debtors to new addresses through post offices, telephone companies, and credit bureau reports.
- Organized and categorized correspondence for efficient retrieval. and completed clerical work such as answering mail and writing reports.
Medical Biller
Guaranteed Billing Services (Part-Time)
09.2004 - 01.2009
- Processed Medicare Part A and Part B claims for hospitals and nursing facilities, ensuring accurate billing and timely reimbursements.
- Assisted insurance companies with patient-specific claim inquiries, facilitating prompt resolutions and updates.
- Followed up on open accounts, supporting payment posting and account adjustments to maintain account accuracy and reduce outstanding balances.
Education
Associate of Science - criminal justice
Harold Washington College
05-2014
Skills
- Train operations
- Switch list management
- Signal communication
- Rail safety compliance
- Hazmat safety procedures
- Hazardous materials safety
- Safety regulations
Timeline
Conductor Trainee
BNSF Railroad
11.2021 - Current
Account Representative
Asset Recovery Solutions
01.2011 - 10.2021
Account Representative
Arrow Financial Services
08.2005 - 01.2009
Medical Biller
Guaranteed Billing Services (Part-Time)
09.2004 - 01.2009
Associate of Science - criminal justice
Harold Washington College