Delonie Flowers
Houston
Summary
Experienced in managing daily operations and team dynamics within retail environments, focusing on enhancing efficiency and customer satisfaction. Developed and implemented training programs that fostered a collaborative atmosphere, leading to increased productivity among team members. Analyzed inventory management processes to minimize discrepancies, resulting in improved accuracy and streamlined replenishment practices. Oversaw compliance with safety protocols, ensuring a secure environment for both customers and employees while mentoring staff in customer service best practices.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Target
Houston
10.2006 - Current
- Led daily operations and team management, enhancing store efficiency and improving customer satisfaction through effective communication.
- Developed and executed training programs for new team members, fostering a collaborative work environment and increasing productivity.
- Analyzed inventory management processes to reduce stock discrepancies, resulting in improved accuracy and streamlined replenishment.
- Implemented promotional strategies and merchandising initiatives, driving sales growth and enhancing the customer shopping experience.
- Oversaw the execution of compliance and safety protocols, maintaining a secure environment for both customers and employees.
- Mentored and coached team members in customer service best practices, contributing to a positive store culture and employee development.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained a safe working environment by enforcing safety regulations.
Cashier Team Lead
Sears
Los Angeles
04.2002 - 09.2006
- Led a team of cashiers, ensuring efficient operations and high standards of customer service during peak hours.
- Trained and mentored new team members, enhancing their product knowledge and operational effectiveness.
- Implemented cash handling procedures that improved accuracy and reduced discrepancies during end-of-day reconciliations.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted cashiers with resolving customer complaints and inquiries.
- Collaborated with management to identify process improvements that increased overall team productivity and efficiency.
Education
Some College (No Degree) - Business Administration And Management
Lone Star College
Houston, TXSkills
- Team management
- Customer satisfaction
- Inventory management
- Sales strategy
- Employee training
- Conflict resolution
- Operational oversight
- Performance reviews
- Cash handling procedures
- Staff scheduling
- Process improvement
- Client communication
- Product knowledge
- Safety regulations
- Customer engagement
- Service excellence
- Incident reports
- New hire training
- Work Planning and Prioritization
- Mentoring and coaching
- Customer service management
- Employee scheduling
- Pivot tables
- Retail operations
- Store operations
- Flexible schedule
- Problem-solving
- Verbal and written communication
- Goals and performance
- Business development
- POS systems operations
- Loss prevention
- Systems and software expertise
- Store opening and closing
- Relationship building and management
- Customer experience
- Hiring and training
- Performance evaluations
- Inventory counting
- Business development and planning
- Scheduling coordination
- Stock management
- Time management
- Attention to detail
Timeline
Assistant Store Manager
Target
10.2006 - Current
Cashier Team Lead
Sears
04.2002 - 09.2006
Some College (No Degree) - Business Administration And Management
Lone Star College