Delora Bailey
Nicholls
Summary
Dedicated manager with a strong background in property management and retail operations. Skilled in time management, staff training, and financial record management. Committed to fostering a positive community atmosphere and enhancing tenant satisfaction.
Overview
13
13
years of professional experience
Work History
Manager
IMC
Douglas,Ga
02.2020 - Current
- Oversaw daily operations, ensuring timely maintenance and tenant satisfaction.
- Developed and implemented resident retention strategies, enhancing community engagement.
- Managed leasing processes, adhering to compliance standards and improving occupancy rates.
- Coordinated property inspections, identifying areas for improvement and facilitating repairs.
- Established strong relationships with residents, fostering a positive community atmosphere.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from 120 tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Ensured compliance with pertinent housing regulations by staying current on industry updates and adjusting policies accordingly.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications using Yardi.
Retail Store Manager
Enmarket
Douglas, GA
12.2017 - 08.2019
- Directed daily operations ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Trained and mentored staff to enhance customer service standards and operational efficiency.
- Implemented promotional strategies increasing sales and enhancing customer engagement initiatives.
- Oversaw scheduling and payroll management, ensuring optimal staffing for peak business hours.
- Developed community outreach programs to strengthen brand presence and foster customer loyalty.
- Conducted performance evaluations, providing constructive feedback to drive employee development initiatives.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Store Manager
Clyde's Market
Douglas, GA
06.2015 - 12.2017
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Led a team of staff, fostering a collaborative environment to enhance service delivery.
- Implemented training programs for new hires, improving onboarding efficiency and employee retention.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Developed promotional campaigns to drive customer engagement and increase foot traffic.
- Conducted regular performance evaluations, providing constructive feedback to improve staff productivity.
- Established relationships with vendors, negotiating contracts to secure favorable terms and pricing.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Commercial Manager
Auto Zone Auto Parts
Douglas, Ga
09.2012 - 06.2015
- Led strategic initiatives to optimize inventory management and reduce operational costs.
- Developed forecasting models to enhance purchasing accuracy and align stock levels with market demand.
- Collaborated with cross-functional teams to implement process improvements that increased efficiency by streamlining workflows.
- Managed supplier relationships to negotiate favorable terms and ensure timely delivery of high-quality products.
- Analyzed sales trends and market data to inform strategic planning and drive revenue growth initiatives.
- Mentored team members on best practices in commercial operations, fostering a culture of continuous improvement.
- Spearheaded the implementation of new technologies to enhance customer experience and operational efficiency.
- Conducted regular performance evaluations to assess team effectiveness and identify areas for development opportunities.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Education
High School Diploma -
Corner Stone School
Townsend, GASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Shift scheduling
- Policy implementation
- Schedule preparation
- Conflict resolution
- Sales management
Timeline
Manager
IMC
02.2020 - Current
Retail Store Manager
Enmarket
12.2017 - 08.2019
Store Manager
Clyde's Market
06.2015 - 12.2017
Commercial Manager
Auto Zone Auto Parts
09.2012 - 06.2015
High School Diploma -
Corner Stone School