Delora Kaye Gibson
Oneida,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Intergrity Marketing
Manchester, Kentucky
10.2023 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
Production Supervisor
Flowers Bakery
London, KY
07.1994 - 07.2015
- Implemented cost-saving measures while maintaining high levels of product quality.
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
Education
GED -
Emmerich Manual High School
Indianapolis, IN05-1982
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Call Management
- Report Generation
- Consultative Sales
- Complaint resolution
- Appointment Scheduling
- Data Entry
Timeline
Customer Service Representative
Intergrity Marketing
10.2023 - 12.2023
Production Supervisor
Flowers Bakery
07.1994 - 07.2015
GED -
Emmerich Manual High School
Similar Profiles
Jessica A. JordanJessica A. Jordan
Licensed Insurance Agent at Intergrity Marketing GroupLicensed Insurance Agent at Intergrity Marketing Group
Jithin JustinJithin Justin
Assistant NDT Inspector at Alumaan Intergrity Management SolutionsAssistant NDT Inspector at Alumaan Intergrity Management Solutions
Fatoumata Andrea JarjuFatoumata Andrea Jarju
Caregiver at Intergrity Residential ServicesCaregiver at Intergrity Residential Services