Delores Austin
Winter Haven
Summary
Experienced in cash application processes, collaborating with Accounts Receivable teams to resolve discrepancies and ensure accurate payment processing. Investigated returned items, including NSF checks and incorrect payments, while reconciling customer accounts to confirm outstanding balances. Proficient in applying various payment methods such as Lockbox, ACH, checks, and wire transfers, alongside responding to customer inquiries regarding account statuses. Prepared weekly reports detailing funds collected from customers, contributing to improved financial oversight.
Overview
21
21
years of professional experience
Work History
Cash Application Specialist
Staples
Winter Haven
08.2004 - 05.2025
- Worked closely with Accounts Receivable team to ensure timely resolution of any issues or discrepancies related to cash application process.
- Investigated returned items such as NSF checks or incorrect payments.
- Reconciled customer accounts by confirming outstanding balances due.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Responded promptly to customer inquiries via phone or email regarding their account status.
- Prepared weekly reports summarizing total amount of funds collected from customers.
Education
High School Diploma -
Aurbandale High School
Winter Haven, FL05-1999
Skills
- Cash application
- Payment processing
- Account reconciliation
- Reporting and analysis
- Customer communication
- Team collaboration
- Problem solving
Languages
English
Full Professional
Timeline
Cash Application Specialist
Staples
08.2004 - 05.2025
High School Diploma -
Aurbandale High School