Delores Coe
Prattville,AL
Summary
Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Krab Kingz
Prattville, AL
02.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Data Entry Clerk
Ressurection Catholic Mission
Montgomery, United States
12.2020 - 02.2021
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted and checked input data against original documents.
- Located and corrected data entry errors and reported to management.
Server Shift Leader
Chappy's Deli
Prattville, United States
03.2016 - 12.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Child Nutrition Assistant
Resurrection Catholic School
Montgomery, AL
04.2014 - 03.2020
- Processed dietary restrictions needed from school to vendor.
- Completed yearly reports and audits documentation for program.
- Supported new schools and child nutrition vendor with health inspections and permitting.
- Assisted child nutrition director with procurement research and acquisition.
Education
Bachelor of Science - Early Childhood Education
Auburn University
Montgomery05.2023
Associate of Arts - Culinary Arts/ Hospitality Management
H. Councill Trenholm State Community College
Montgomery, AL05.2011
Skills
- Scheduling and Coordinating
- Leading Team Meetings
- Handling Escalations
- Policy Enforcement
- Time Management
- Workflow Management
- Verbal and Written Communication
- Employee Coaching and Motivation
Timeline
Customer Service Manager
Krab Kingz
02.2021 - Current
Data Entry Clerk
Ressurection Catholic Mission
12.2020 - 02.2021
Server Shift Leader
Chappy's Deli
03.2016 - 12.2020
Child Nutrition Assistant
Resurrection Catholic School
04.2014 - 03.2020
Bachelor of Science - Early Childhood Education
Auburn University
Associate of Arts - Culinary Arts/ Hospitality Management
H. Councill Trenholm State Community College