Dolores Hernandez

Assist with customer complaints via email. Overseeing 40+ routes handling any route issues that occur. Closing all routes independently 3 nights a week. Conduct all interviewing for potential candidates.

• Coordinated driver schedules to optimize delivery routes and minimize delays.
• Utilized dispatch software to track vehicle locations and monitor progress.
• Communicated with drivers to provide real-time updates and support.
• Resolved customer inquiries regarding delivery status and service issues promptly.
• Collaborated with logistics team to streamline operations and improve efficiency.
• Maintained accurate records of deliveries, schedules, and driver communications.
• Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
• Resolved customer complaints related to service issues or delays.
• Managed a large volume of phone calls while ensuring accuracy in data entry.

• Oversaw daily cleaning operations for guest rooms and public areas.
• Managed inventory of cleaning supplies and equipment for efficiency.
• Trained and supervised housekeeping staff on best practices.
• Developed schedules to ensure optimal staffing levels daily.
• Inspected rooms to maintain high cleanliness standards consistently.
• Supervised and coordinated the activities of housekeeping staff.
• Resolved customer complaints promptly and professionally.
• Ordered supplies through approved vendors and submitted invoices for payments.
• Developed work schedules for housekeeping personnel ensuring adequate coverage at all times.

• Developed office policies to enhance efficiency and organization.
• Implemented filing systems for improved document management.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Ordered supplies and equipment to maintain adequate inventory levels.