DELORES IVEY PAIGE
Rochester,New York
Summary
Motivated and collaborative Human Resource professional, with a proven record of generating and building relationships and managing projects from conception to completion. Progressive experience administering employee benefits & compliance, worker's compensation and performance management processes. Extensive account management, leadership and interpersonal skills, which includes training and development of new colleagues, with a commitment of achieving continuous growth. Experience working with large and diverse populations ensuring that performance achievement and effective coaching is provided, so that timely resolutions are attained. A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary.
Overview
10
10
years of professional experience
Work History
Director, Case Management
City of Rochester | Police Accountability Board
Rochester, NY
07.2023 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Asst. Commercial Accounts
City of Rochester
Rochester, NY
03.2020 - Current
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
- Created team adherence spreadsheets provided monthly reporting to direct supervisor, to increase and identity internal process improvement trends and processes.
- Provided customers with recommendations to promote brand effectiveness and product benefits.
- Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring customer accounts.
- Collaborated with customers after sales to identify and resolve service, account or product issues.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
Safety Associate
City of Rochester
Rochester, New York
07.2018 - 03.2020
- Assists with the maintenance and creation of safety programs, while monitoring progress via collaboration with treatment providers and maintaining case files.
- Facilitated reasonable accommodations via ergonomic assessment to ensure compliance and equal benefits are adhered.
- Developed treatment plans to determine interventions services as they relate to Worker's Compensation and Safety protocols and prevention.
- Liaise with Third Party Administrator, to correctly process Worker's Compensation Claims and other injury related paperwork.
- Identifies best practices in order to implement efficiencies to support the City's compliance with OSHA regulations to avoid penalties. Includes OSHA 300 Log Record Keeping, Reporting & Compliance Mandates.
- Provided training to supervisors and support staff to ensure accurate population of injury paperwork and Motor Vehicle documentation
- Assessed workplace compliance with key safety standards and government regulations, initiating remediation processes to correct deficiencies.
- Effectively controlled the release of proprietary and confidential information for general client lists.
Benefits Assistant
City of Rochester
Rochester, New York
07.2016 - 07.2018
- Provided standard correspondence and documentation related to benefits program activities and material related to non-routine matters .
- Facilitated benefit programs with assistance from external vendors, to ensure that benefits programs are administered correctly.
- Effectively communicated benefit options and plan provisions for new hire orientation and retirees.
- Worked with IT Staff to collect/define current state process information.
- Supports the City's compliance with federal; and state regulations and bargaining unit agreements pertaining to the administration of benefits-with additional knowledge of City Labor contract.
Customer Operations Manager
Newtex Industries Inc.
Victor, NY
04.2014 - 07.2016
- Develop performance goals and personal objectives pertaining to the operational functionality of the organization and team environment.
- Responsible for all international customs regulations, export documentation and purchase orders Trade regulations (ITAR, EAR, and HTS) compliance.
- Created training documentation used for web portal submission and processing of payments and tracking material.
- Compile and analyze daily and weekly objectives in company based software.
- Align planning objectives with a pipeline development process to maintain productivity .
- Support with the integration of new business processes with updated technology.
- Developed and implemented internal record keeping systems to ensure effective interdepartmental storage.
Education
Leadership Rochester
Rochester, NY06.2020
Mary Cariola Human Resources Committee Member
Rochester, NY2020
M.S - Human Resource Management
Nazareth College of Rochester
2019
M.S - Management
Nazareth College
Skills
- Performance Management
- Workers Compensation
- Teamwork and Collaboration
- Federal and State Preparation
- Problem-Solving
- Training Manuals
- Project Organization
- Research and analysis
- New Hire Onboarding
- Current and Retiree benefit administration
Affiliations
Interests
Volunteer Work:
HR Committee Member with Mary Cariola
Successful Pathways
AAU Girls Basketball
Community Place of Greater Rochester Habitat for Humanity
Timeline
Director, Case Management
City of Rochester | Police Accountability Board
07.2023 - Current
Asst. Commercial Accounts
City of Rochester
03.2020 - Current
Safety Associate
City of Rochester
07.2018 - 03.2020
Benefits Assistant
City of Rochester
07.2016 - 07.2018
Customer Operations Manager
Newtex Industries Inc.
04.2014 - 07.2016
Leadership Rochester
Mary Cariola Human Resources Committee Member
M.S - Human Resource Management
Nazareth College of Rochester
M.S - Management
Nazareth College
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