Delores Marie
Cleveland,OH
Summary
Dynamic supervisor with expertise in training, mentoring, and process improvement. Proven ability to enhance team performance, optimize inventory control, and elevate customer satisfaction through effective problem-solving and decision-making.
Results-driven professional with a strong background in customer service and staff management. Skilled in implementing process improvements that boost efficiency and satisfaction, along with effective conflict resolution and team leadership.
Diligent Manager with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
21
21
years of professional experience
Work History
Supervisor
Armark
Cleveland, OH
10.2022 - 12.2024
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory control processes to optimize supply chain efficiency.
- Implemented process improvements, enhancing workflow and reducing downtime.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Concession Stand Leader/Cashier Team Lead
Armark/ Rocket Mortgage Fieldhouse
Cleveland, OH
11.2021 - 10.2022
- Supervised daily operations of concession stand, ensuring efficient service and compliance with health regulations.
- Trained and mentored staff on food safety standards and customer service excellence.
- Managed inventory levels, optimizing supply chain processes for timely restocking of products.
- Implemented strategies to enhance customer satisfaction, resulting in improved service ratings.
- Analyzed sales trends to adjust menu offerings and pricing strategies for maximum profitability.
- Demonstrated strong leadership skills, effectively managing a diverse team of individuals to achieve common goals and maintain high levels of customer satisfaction.
- Managed cash transactions accurately, ensuring proper accounting of all sales proceeds.
- Trained and supervised team members, improving overall productivity and performance.
- Used cash register to tender change and process cash and credit card payments.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Stand Lead/Cashier/Volunteer
Collaboration Station
Cleveland, OH
06.2018 - 11.2021
- Oversaw daily operations and workflow management to ensure efficiency and productivity.
- Trained and mentored team members on best practices for safety and operational procedures.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Conducted regular quality control checks to maintain high standards in production output.
- Developed training materials that enhanced staff knowledge of tools and systems used in operations.
- Assisted in cash handling tasks such as reconciling daily transactions, managing the cash register, and ensuring accurate financial records.
- Resolved guest concerns professionally and efficiently, resulting in increased satisfaction ratings from patrons.
- Ensured timely response to guest inquiries and concerns by prioritizing tasks effectively during periods of high volume.
- Trained new employees in company policies, procedures, and best practices to ensure consistent performance across the team.
Caregiver
SYNERGY HomeCare
Cleveland, OH
09.2014 - 11.2021
- Provided compassionate personal care and companionship to clients, enhancing overall well-being.
- Assisted with daily living activities, ensuring safety and comfort in home environments.
- Developed individualized care plans based on client needs and preferences, promoting tailored support.
- Communicated effectively with family members and healthcare professionals regarding client progress and needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Towel Line
Coynetextileservices
Cleveland, OH
06.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Manager/Crew/cashier
Burger King
Cleveland, OH
07.2019 - 10.2019
- Oversaw daily operations ensuring compliance with health and safety standards.
- Managed inventory, reducing waste and optimizing supply chain efficiency.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented cost-control measures improving overall profitability of the restaurant.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Hoiusekeeper
Green Clean Ohio
Cleveland, OH
07.2017 - 07.2018
- Supervised daily cleaning operations, ensuring adherence to health and safety standards.
- Trained new staff on cleaning protocols and equipment usage for improved efficiency.
- Implemented inventory management processes for cleaning supplies to reduce waste.
- Developed cleaning schedules that optimized team workflow and enhanced client satisfaction.
- Conducted quality checks on completed work to maintain high service standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Towel Line
Coynetextileservices
Cleveland, OH
05.2004 - 06.2005
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Unique Thrift Store
Cleveland, OH
07.2004 - 01.2005
- Assisted customers in selecting merchandise, enhancing shopping experience and satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained store organization and cleanliness, contributing to a welcoming environment for shoppers.
- Trained new staff on operational procedures and customer service best practices, fostering team cohesion.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Franklin Virtual High School
Tallahassee, FLNo Degree -
Brookline College
Phoenix, AZNursing Assistant Degree -
Stratford Areer Institute
Saint Albans, VTBachelor of Science - Business And Management
Southern New Hampshire University
Hooksett, NH09-2027
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Inventory control
Timeline
Supervisor
Armark
10.2022 - 12.2024
Concession Stand Leader/Cashier Team Lead
Armark/ Rocket Mortgage Fieldhouse
11.2021 - 10.2022
Towel Line
Coynetextileservices
06.2021 - 10.2021
Manager/Crew/cashier
Burger King
07.2019 - 10.2019
Stand Lead/Cashier/Volunteer
Collaboration Station
06.2018 - 11.2021
Hoiusekeeper
Green Clean Ohio
07.2017 - 07.2018
Caregiver
SYNERGY HomeCare
09.2014 - 11.2021
Sales Associate
Unique Thrift Store
07.2004 - 01.2005
Towel Line
Coynetextileservices
05.2004 - 06.2005
High School Diploma -
Franklin Virtual High School
No Degree -
Brookline College
Nursing Assistant Degree -
Stratford Areer Institute
Bachelor of Science - Business And Management
Southern New Hampshire University