Delores Ordonez-Branham
Odessa,TX
Summary
Experienced customer service professional with strong cash handling, payment processing, and POS skills. Known for accurate transactions, clear communication, and smooth guest support in fast-paced retail settings.
Overview
36
36
years of professional experience
Work History
Cashier Advocate
Target
Dumfries, VA
04.2024 - Current
- Processed guest transactions with accuracy and efficiency using Target point-of-sale registers and payment systems.
- Scanned items and applied Target pricing, discounts, and promotions at checkout.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified coupons, gift cards, and digital payments at the register.
- Supported self-checkout lanes by guiding guests through payment steps to enhance their shopping experience.
- Greeted customers and provided knowledgeable assistance on store products and services.
- Resolved basic guest questions using Target store policies and service standards.
- Maintained clean cashier stations and stocked register supplies.
- Operated a cash register or POS system to receive payment by cash, check and credit card.
Delores Branham
Business Owner
Desert Hot Springs, California
05.2011 - 06.2019
- Developed marketing strategies for the store in order to increase sales.
- Analyzed sales data to identify trends and make appropriate adjustments.
- Directed merchandising displays and product presentation.
- Maintained inventory levels by ordering merchandise from suppliers.
- Negotiated supplier pricing, terms, and delivery schedules.
- Developed relationships with vendors in order to negotiate lower prices on goods.
- Monitored cash handling, deposits, and register reconciliation.
- Handled customer service, inquiries, and complaint resolution.
- Resolved customer complaints in a timely manner while ensuring their satisfaction.
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
Instructional Assistant
Imperial County Office Of Education/ Juvenile Hall
El Centro, California
08.2003 - 06.2011
- Collaborated with Imperial County Office of Education teachers to enhance classroom instruction and prepare effective lessons.
- Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
- Facilitated individualized academic tasks and guided small group activities to promote student engagement and learning.
- Delivered individualized instruction to enhance student understanding. individually or in small groups with support from instructor.
- Monitored student behavior and reinforced classroom routines and expectations.
- Adapted support for diverse learners in Imperial County Office of Education programs.
- Engaged with teachers and staff to address student needs and provide tailored classroom support.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
Certified Clinical Medical Assistant Intern
Clinicals De Salud Del Pueblo
Brawley
01.2004 - 03.2006
- Managed patient scheduling and appointment confirmations for busy medical office operations.
- Greeted patients and maintained courteous front desk communication throughout office hours.
- Prepared exam rooms and organized office supplies for daily patient visits.
- Answered phone calls and directed questions to appropriate medical team members.
- Supported office procedures and maintained confidentiality with sensitive patient information.
- Managed medical records using an electronic health record system.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Medical Records Clerk
El Centro Regional Medical Center
El Centro, California
02.2003 - 10.2005
- Maintained inpatient and outpatient medical records for regional medical center departments.
- Scanned, indexed, and filed patient documents into an electronic health record system.
- Retrieved charts for physicians, nurses, and clinical staff across El Centro units.
- Entered patient demographics and chart updates into hospital record databases.
- Reviewed records for completeness, accuracy, and proper document placement.
- Entered data into electronic health record systems.
Business Owner
Branham's Janitorial Service
Leroy, Texas
05.1990 - 06.1999
- Directed janitorial service operations for commercial and residential cleaning clients.
- Managed client scheduling and coordinated cleaning crews across service routes.
- Prepared service estimates and negotiated contracts for janitorial accounts.
- Built customer relationships and handled service requests for Branham's Janitorial Service.
- Inspected completed work and resolved quality concerns with clients.
- Supervised floor care, restroom sanitation, and detail cleaning standards.
- Monitored cash flow to ensure proper budgeting of resources.
Education
Associate of Arts - Behavioral Sciences
Imperial Valley College
Imperial, CA06-2011
Associate of Science -
Imperial Valley College
Imperial, CA06-2011
Medical Assistant
Imperial Valley College
Imperial, CA06-2006
Medical Office Assistant
Imperial Valley College
Imperial, CA12-2004
Skills
- POS operation
- Cash handling
- Payment processing
- Self checkout
- Customer service
- Medical Reception
- Patient Scheduling
- Medical Record
- Customer Service
- Medical Office Administration
- Microsoft Office
- Communication
- Organization
- Register
- Data entry
- Communication Skills
- Professionalism and Courtesy
Timeline
Cashier Advocate
Target
04.2024 - Current
Delores Branham
Business Owner
05.2011 - 06.2019
Certified Clinical Medical Assistant Intern
Clinicals De Salud Del Pueblo
01.2004 - 03.2006
Instructional Assistant
Imperial County Office Of Education/ Juvenile Hall
08.2003 - 06.2011
Medical Records Clerk
El Centro Regional Medical Center
02.2003 - 10.2005
Business Owner
Branham's Janitorial Service
05.1990 - 06.1999
Associate of Arts - Behavioral Sciences
Imperial Valley College
Associate of Science -
Imperial Valley College
Medical Assistant
Imperial Valley College
Medical Office Assistant
Imperial Valley College