JUSTICE SNEED
Cleveland,TN
Summary
I'm a dynamic and results-oriented professional with a proven track record in guest relations and sales expertise, honed across roles at notable employers, including Target. Excelled in enhancing customer service and boosting sales through effective communication and anticipatory service. Skilled in cash handling and POS operation, demonstrating a flexible approach and a commitment to excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Cleveland, TN
10.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided product knowledge to customers on the features and benefits of products.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified opportunities for improvement in operational processes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Maintained up-to-date knowledge of store promotions and advertised items.
- Greeted walk-in and phone guests, determining interests and needs.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Restaurant Server
Cheddars Stratch Kitchen
Chattanooga, TN
02.2024 - 11.2024
- Presented menus and answered questions regarding items.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed up on guest requests in a timely manner.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Assisted other servers as needed during peak hours or special events.
- Managed multiple tasks simultaneously while providing excellent customer service.
Order Fulfillment Associate
Amazon
Alcoa, TN
10.2023 - 01.2024
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Verified order accuracy prior to shipment.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged items with appropriate materials to prevent damage during shipping.
- Packaged items for shipping following established procedures.
- Used handheld scanners to key in data for packages.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Server
First Watch
Atlanta, GA
12.2022 - 09.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Used good communication skills to reduce guest dissatisfaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Exercised focus and concentration to keep track of tables and remember orders
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Processed payments and completed register transactions accurately
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Used good communication skills to reduce guest dissatisfaction
Server
Cheddars
Cleveland, TN
06.2022 - 12.2022
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Restaurant Waiter
Western Sizzlin
ATHENS, TN
11.2017 - 08.2022
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Attended company and restaurant trainings and meetings to improve serving skills
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Resolved customer complaints and inquiries in a timely manner
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Used focus and memorization skills to keep track of tables and remember orders
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
Education
Bachelor of Science - Criminal Justice in Human Services
Colorado Technical University
Colorado Springs, CO03-2027
Certification In Massage Therapy -
Massage Institute of Cleveland
Cleveland, TN12.2022
High School Diploma -
McMinn County High School
ATHENS, TN05.2016
Skills
- Sales expertise
- Sales Techniques
- Courteous phone demeanor
- Anticipating guests' needs
- Guest relations
- Order accuracy
- Pos operation
- Suggestive selling
- Food sales and promotion
- Server Training
- Cash handling
- Special requests and substitutions
- Menu memorization
- Flexible schedule
- Customer service
Websites
Affiliations
- Hiking
- Family and friends
- Painting
Accomplishments
- I became a trainer at Cheddar's
- Got offered to start the process of becoming a team lead
Timeline
Guest Advocate
Target
10.2024 - Current
Restaurant Server
Cheddars Stratch Kitchen
02.2024 - 11.2024
Order Fulfillment Associate
Amazon
10.2023 - 01.2024
Server
First Watch
12.2022 - 09.2023
Server
Cheddars
06.2022 - 12.2022
Restaurant Waiter
Western Sizzlin
11.2017 - 08.2022
Bachelor of Science - Criminal Justice in Human Services
Colorado Technical University
Certification In Massage Therapy -
Massage Institute of Cleveland
High School Diploma -
McMinn County High School