Summary
Overview
Work History
Education
Skills
Volunteercommunityservice
Certification
Timeline
Generic

Talyah McLennan

Renton,WA

Summary

My goal is to gain more experience in the Pharmacy. I am a motivated and curios student currently pursuing a Pharmacy Technician certification. I have a strong background in retail environments with outstanding customer service, problem-solving and organizational skills. I am looking forward to starting a career as a PhT and learning more about the field and workflow.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
03.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Collaborated with team members to provide seamless assistance across all areas of the store.

Sales Associate

LEGO
03.2022 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

Tokyo Japanese Lifestyle
10.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Pharmacy Technician Certification - Pharmacy

Renton Technical College
Renton, WA

High School Diploma - Intercalate Baccalaureate (IB) courses

Renton High School
Renton
06.2023

Skills

  • Strong empathy
  • Cash handling experience
  • Following scripts
  • Sales closing
  • Sales expertise
  • Report creation
  • Problem-solving skills
  • Multitasking
  • Reliability
  • Teamwork skills
  • Resourcefulness
  • Time management abilities
  • Adaptability

Volunteercommunityservice

  • Tutor, Dimmitt Middle School, (September, 2019 - Dec, 2019)

I went to Dimmitt Middle School and actively participated in tutoring kids in math subjects and helping them understand the material better and easier.


  • Kindergarten Teaching Helper, Renton High School, (September, 2021 - June, 2022)

Went into a kindergarten class and helped the teacher with managing their classroom and keeping everything organized.

Certification

Pharmacy Assistant Licence

Timeline

Guest Advocate

Target
03.2024 - Current

Sales Associate

LEGO
03.2022 - 03.2024

Sales Associate

Tokyo Japanese Lifestyle
10.2021 - 03.2022

High School Diploma - Intercalate Baccalaureate (IB) courses

Renton High School

Pharmacy Technician Certification - Pharmacy

Renton Technical College

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Talyah McLennan