Delores Smothers
Cockeysville,MD
Summary
Highly skilled Junior Recruiter with 3 years of experience in developing and executing successful recruitment strategies. Proven track record in increasing candidate quality, reducing time-to-hire, and improving overall retention rates. Exceptional skills in team management, data-driven decision making, and fostering a diverse and inclusive workplace. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs.
Overview
8
8
years of professional experience
Work History
Junior Recruiter
Robert Half
Baltimore, MD
12.2022 - Current
- Sourced and reached out to 180+ candidates weekly through job boards, LinkedIn, and other networking events
- Utilized 20+ competency-based interview techniques that increased qualified candidates to the next interview stage by 71%
- Maintained accurate candidate records using an Applicant Tracking System (ATS), improving data integrity and hiring decisions by 55%
- Designed personalized messaging and compelling job descriptions, which attained a 43% response rate from passive candidates
- Consulted with hiring managers & team leaders to define sought-after competencies & managed requisitions enhancing retention by 30%.
- Conducted phone interviews to assess applicant's relevant knowledge, skills, experience and aptitudes.
Talent Acquisition Specialist
Robert Half
Baltimore, MD
04.2021 - 12.2022
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
- Negotiated favorable terms with external vendors for recruitment tools and services, optimizing budget allocation while maximizing impact on talent acquisition efforts.
Entry Level Human Resources
Chrome Solutions
Towson, MD
04.2021 - 11.2021
- Collaborated cross-functionally with Head of Operations, and other department managers to spearhead the development and maintenance of HR policies to achieve the company's goals
- Directed HR functions and team, assigned tasks as appropriate, and fostered professional growth within the team members
- Organized all aspects of payroll, employee benefits, and company benefits
- Ensured effective communication of company policies, programs, procedures, and benefits
- Implemented a performance evaluation process to ensure timely completion of effective evaluation forms and reviews with employees
- Complied with all federal, state, and local legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
Account Manager
Chrome Solutions
Towson, MD
12.2020 - 04.2021
- Assisted with onboarding and orientation of new hires
- Talent Acquisition
- Entry Level Human Resources
- Chrome Solutions
- Directed HR functions and team, assigned tasks as appropriate, and fostered professional growth within the team members
- Organized all aspects of payroll, employee benefits, and company benefits
- Implemented a performance evaluation process to ensure timely completion of effective evaluation forms and reviews with employees
- Complied with all federal, state, and local legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed task
- Ensured effective communication of company policies, programs, procedures, and benefits
- Collaborated cross-functionally with Head of Operations, and other department managers to spearhead the development and maintenance of HR policies to achieve the company's goals.
Call Center Representative
Abacus
Baltimore, MD
01.2020 - 12.2020
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Communicated with vendors regarding back order availability, future inventory and special orders
- Implemented marketing strategies which resulted in 90% growth of customer base
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Collaborated with shipping team to track shipments, verify orders and handle product returns
- Reached out to customers after completed sales to suggest additional service or product purchases.
Sales Associate
Cellular Sales Verizon
Towson, MD
05.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Managed returns, exchanges and refunds in accordance with store policy
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Engaged with customers to effectively build rapport and lasting relationships
- Provided exceptional services and pleasant shopping experiences to retail customers
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sortation Associate
Amazon
Baltimore, MD
03.2020 - 05.2020
- Moved pallets and packing material to designated vacant storage areas for operational safety
- Operated a variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Utilized physical strength to move mail and packages of varying sizes and weights
- Checked for correct postage and address on mail, packages, and parcels to avoid sending to the wrong recipient
- Stamped sealed and sorted mail for delivery to other branches
- Monitored the performance of all processing machines to identify and address any operational issues
- Maintained high-level work standards achieving 98% accuracy in sorting and processing.
Sales Associate
Rainbow
District Heights, MD
07.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Engaged with customers to build rapport and loyalty
- Managed efficient cash register operations
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Youth Ambassador
United States Holocaust Memorial Museum
Washington Dc
06.2016 - 08.2019
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area
- Guided groups of up to 15 people on scheduled tours
- Increased customer engagement through social media
- Developed marketing content such as blogs, promotional materials, and advertisements for social media
- Represented organization positively and professionally while providing community with much-needed services
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Education
Bachelor of Science - Psychology
Towson University
05.2024
High School Diploma -
Academy Of Health Sciences At Pgcc
05.2018
Associate of Arts - General Studies
Prince George's Community College
05.2018
Skills
- Staff Development
- Workday
- Social Media Recruiting
- Microsoft Office and Google Suites
- Training & Development
- Extensive customer service experience
- Data Management
- Dayforce
- PeopleStrategy
- Applicant tracking system implementation
Timeline
Junior Recruiter
Robert Half
12.2022 - Current
Talent Acquisition Specialist
Robert Half
04.2021 - 12.2022
Entry Level Human Resources
Chrome Solutions
04.2021 - 11.2021
Account Manager
Chrome Solutions
12.2020 - 04.2021
Sales Associate
Cellular Sales Verizon
05.2020 - 08.2020
Sortation Associate
Amazon
03.2020 - 05.2020
Call Center Representative
Abacus
01.2020 - 12.2020
Sales Associate
Rainbow
07.2018 - 03.2020
Youth Ambassador
United States Holocaust Memorial Museum
06.2016 - 08.2019
Bachelor of Science - Psychology
Towson University
High School Diploma -
Academy Of Health Sciences At Pgcc
Associate of Arts - General Studies
Prince George's Community College