Delores Powers Swart
Moscow,OH
Summary
Adept at enhancing product quality and efficiency, my tenure at DHL Global Mail spotlighted my problem-solving skills and detail-oriented approach. By implementing automation and rigorous quality assurance measures, I significantly improved workflow and customer satisfaction. My expertise in materials inspection and ability to foster team collaboration underscore my comprehensive skill set in driving quality improvements.
Quality Assurance professional with strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
DHL Global Mail
02.2022 - 01.2025
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
Dietary Manager
The Anderson
03.2019 - 12.2021
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
Quality Control Inspector
Diemling Jeliho Plastics
02.2012 - 03.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Used precise measuring equipment for testing of all components, calipers, micrometers and CMM measuring machine.
Education
GED -
New Richmond
New Richmond , OH.02-2004
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Testing processes
- Materials inspection
- Quality improvements
- Documentation and reporting
- Sampling
Timeline
Quality Assurance Specialist
DHL Global Mail
02.2022 - 01.2025
Dietary Manager
The Anderson
03.2019 - 12.2021
Quality Control Inspector
Diemling Jeliho Plastics
02.2012 - 03.2019
GED -
New Richmond
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