Delores D. Dykeman
Riverton,WY
Summary
Accomplished and certified Pharmacy Technician with over ten years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of pharmacy operations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Rex UNC Shared Services Pharmacy
01.2020 - 09.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Specialized with cancer patients and approved family members. Took calls coming in to Specialty Pharmacy. There were between four hundred to six hundred patients monthly.
- Communicated with doctors and clinic staff about patients. Made notes in patient chart about conversation, how patient was. Questions were sent to clinic or pharmacist as needed.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Aerotek
06.2019 - 12.2019
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Triage OE
10.2018 - 05.2019
- Prepared medications under direction of pharmacist.
- Triage calls and faxes on arrival.
- Answer telephones, responding to questions or requests.
- Established or maintained patient profiles, including lists of medications taken by individual patients.
- Received written prescription or refilled requests and verified that information is complete and accurate.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
CPhT III, Triage OE
Omnicare
02.2014 - 05.2018
- Prepared medications under direction of pharmacist.
- Triage calls and faxes on arrival.
- Answer telephones, responding to questions or requests.
- Write up STATS, First Dosing, pick up and returns.
- Work C2W and CIC forms.
- Contacting doctor offices and pharmacies to request scripts, patient data entry into database, insurance information entry, and prescription filling for mailing.
- Established or maintained patient profiles, including lists of medications taken by individual patients.
- Received written prescription or refilled requests and verified that information is complete and accurate.
- Maintained proper storage and security conditions for drugs.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles in DX to include current information such as medications and insurance details.
Photo Clerk
Walgreens
07.2013 - 03.2014
- Managed multiple tasks in high-volume environment.
- Received deliveries, unpacked boxes, checked off items in system and stored products in stockroom.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Completed sales transactions, including all accepted forms of payment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Processed customer orders and accurately entered into order system.
Pharmacy Technician
Walgreens
06.2012 - 06.2013
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ordered medicines daily to ensure compliance with demands and needs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Pharmacy Technician
MedRx
09.2011 - 01.2012
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Ensured proper entry and processing of patients' prescriptions into internal system.
Intern
VAMC
08.2010 - 11.2010
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Education
Associate of Science Diploma - Pharmacy Technology
Eagle Gate College
Layton, Utah2010
High School Diploma - undefined
Washington High School
Ogden, UT2009
Skills
- Customer Service Service Orientation
- Conflict Management
- Critical Thinking
- Customer Service
- Data entry
- HIPAA Regulations
- Insurance
- Inventory
- Teamwork
- Prescription Order Verification
- Prescription Filling and Labeling
- Patient Profile Setup
- Prioritization and Organization
Timeline
Pharmacy Technician
Rex UNC Shared Services Pharmacy
01.2020 - 09.2020
Pharmacy Technician
Aerotek
06.2019 - 12.2019
Pharmacy Technician
Triage OE
10.2018 - 05.2019
CPhT III, Triage OE
Omnicare
02.2014 - 05.2018
Photo Clerk
Walgreens
07.2013 - 03.2014
Pharmacy Technician
Walgreens
06.2012 - 06.2013
Pharmacy Technician
MedRx
09.2011 - 01.2012
Intern
VAMC
08.2010 - 11.2010
High School Diploma - undefined
Washington High School
Associate of Science Diploma - Pharmacy Technology
Eagle Gate College
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