Delores Jr Gonzales
Oklahoma City,OK
Summary
Proven track record in enhancing food safety and customer satisfaction at Braum's Ice Cream & Burger Restaurant, showcasing expertise in equipment sanitation and exceptional mentoring abilities. Achieved significant improvements in service quality and efficiency by implementing rigorous hygiene practices and fostering a culture of reliability and teamwork.
Overview
7
7
years of professional experience
Work History
Food Preparation Worker
Braum's Ice Cream & Burger Restaurant
2024.04 - Current
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
Head Cashier
Lowe's
2023.02 - 2023.05
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Order Puller
Hobby Lobby Dist.
2017.09 - 2022.11
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
- Supported continuous improvement initiatives by regularly providing feedback and suggestions to management.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
High School Diploma - Basics
Capitol Hill Senior High
500 S.W. 36th St. Oklahoma City12.1993
Skills
- Safe Food Handling
- Equipment Sanitation
- Hygiene practices
- Ingredient Preparation
- Food preservation and storage methods
- Surface sanitation
- Prep Station Maintenance
Timeline
Food Preparation Worker
Braum's Ice Cream & Burger Restaurant
2024.04 - Current
Head Cashier
Lowe's
2023.02 - 2023.05
Order Puller
Hobby Lobby Dist.
2017.09 - 2022.11
High School Diploma - Basics
Capitol Hill Senior High
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