Summary
Overview
Work History
Education
Skills
Timeline
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Deloris Catalan

Houston

Summary

Achieved high customer satisfaction through effective service in fast food, grocery, retail, and medical environments over four years. Contributed to team success as a cashier, team lead, sales associate, and medical screener. Enhanced communication skills and demonstrated a strong work ethic in fast-paced settings.

Overview

5
5
years of professional experience

Work History

Sales Associate

Scrubs and Beyond
07.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Executed daily sales transactions accurately and efficiently.
  • Maintained up-to-date knowledge of product features and promotions.
  • Collaborated with team members to ensure store presentation standards.

Team Lead

Bath and Body Works, Limited Brands
03.2025 - 12.2025
  • Led team to achieve sales targets through effective coaching and performance management.
  • Streamlined operational processes, enhancing efficiency in inventory management and product placement.
  • Developed training programs to onboard new associates, improving overall team performance and cohesion.
  • Implemented visual merchandising standards, resulting in a more engaging customer shopping experience.

Caregiver

Angels Over Houston TX
01.2023 - 02.2024
  • Cared for patients with mental health issues and those in hospice care.

Customer Service Team Lead

HEB Grocery Co
08.2021 - 12.2022
  • Responsible for greeting customers in a friendly and professional manner while scanning and bagging groceries.
  • Responsible for managing and training front line workers.

Medical Screener

CSL Plasma
08.2021 - 10.2022
  • Responsible for donor check-in, processing, initial screening, and reporting screening results.

Customer Service / Cashier

Whataburger
02.2021 - 08.2021
  • Provided professional and efficient customer service and cashier services. Responsible for maintaining the appearance and stock levels of the front of the restaurant.

Education

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University of Texas Trinity Charter School
Austin, TX
05.2021

Skills

  • Microsoft Word
  • Communication
  • Blood Draw / Vital Signs
  • Food Safety
  • Caregiving
  • Retail Experience
  • Medical Terminology
  • Customer Service
  • Time Management
  • Cash Handling

Timeline

Sales Associate

Scrubs and Beyond
07.2025 - Current

Team Lead

Bath and Body Works, Limited Brands
03.2025 - 12.2025

Caregiver

Angels Over Houston TX
01.2023 - 02.2024

Customer Service Team Lead

HEB Grocery Co
08.2021 - 12.2022

Medical Screener

CSL Plasma
08.2021 - 10.2022

Customer Service / Cashier

Whataburger
02.2021 - 08.2021

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University of Texas Trinity Charter School