Deloris Lee

Handled incoming calls with professionalism, recorded messages accurately, and channeled them to corresponding doctors' offices..

• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
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• Answer incoming calls with professionalism, take complete messages direct messages to proper Drs Office, assist Medical Records, assist the Billing Department
• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
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• Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
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• Trained new employees on PBX operating procedures and best practices,
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• Organized voicemail systems and message retrieval processes, enabling team members to access important information quickly.
• Assisted colleagues with achieving task requirements, aiding team productivity