De Louis Tondreau
Tampa,FL
Summary
Future computer programmer with years of experience dealing with customers and resolving issues excited to pick up new skills in an industry where the potential for growth is limitless and the skills transfer seamlessly into everyday life. Great knowledge in computer systems and how they work and eager to learn the ropes on sales and maintaining customer satisfaction and growing customer relations.
Overview
10
10
years of professional experience
Work History
Broiler Cook
Portillo's Hot Dogs University Mall
09.2019 - 06.2020
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Greeted new and returning customers to ensure they felt welcomed.
- Effectively and clearly communicated with customers to meet their needs and were satisfied with their orders.
- Collaborated alongside other position to provide a great customer experience.
- Assist customer by recommending select items on our menu based on their past history.
- Identified inefficiencies leading to improved productivity.
- Prepared and served various food items in fast-paced [Type] environment.
- Maintained food safety and sanitation standards.
Shoe Sales Associate
Self Employed
06.2014 - Current
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Warehouse Associate (Packer)
Sam's Club
09.2023 - 12.2023
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Warehouse Associate
Amazon
05.2020 - 07.2022
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Customer Service Representative
One Touch Direct
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FL05.2020
No Degree - FrontEnd Web Development Fundamentals Nanodegree
Udacity
2440 W El Camino Real Mountain View, Ca 9404012.2023
Skills
- Complex Problem-Solving
- Organizational skills
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Conflict resolution
- Customer service
- Time management
- Ticket Time Monitoring
- Responsive design
- Responsive Web Design
Timeline
Customer Service Representative
One Touch Direct
01.2024 - Current
Warehouse Associate (Packer)
Sam's Club
09.2023 - 12.2023
Warehouse Associate
Amazon
05.2020 - 07.2022
Broiler Cook
Portillo's Hot Dogs University Mall
09.2019 - 06.2020
Shoe Sales Associate
Self Employed
06.2014 - Current
High School Diploma -
Tampa Bay Tech High School
No Degree - FrontEnd Web Development Fundamentals Nanodegree
Udacity
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