Delphia Davis
Maricopa,AZ
Summary
Dynamic customer service professional with a proven track record at Albertsons, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic conflict resolution and developed strong product knowledge. Skilled in data entry, ensuring accuracy and efficiency in medical records at Datavant, contributing to improved operational outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Albertsons
10.2019 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Mailroom Attendant
Datavant
06.2018 - 10.2019
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Scanned paper Medical Records to convert to digital Medical Records , in a timely manner, using HIPPA safeguards.
Medical Data Entry Clerk
Datavant
04.2017 - 06.2018
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Reduced turnaround time for lab results by promptly inputting test orders into the database system.
- Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
- Maintained accuracy in medical coding, resulting in reduced errors and improved billing processes.
Education
Basic Education
Coatesville Area Senior High School
Coatesville, PASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Call Aduits 100% within the Albertsons company
Quality Assurance reviews monthly at Albertsons call center, throughout the 5 year tenter. Call Aduits 100% within the Albertsons company to an e mployer
Timeline
Customer Service Representative
Albertsons
10.2019 - 02.2025
Mailroom Attendant
Datavant
06.2018 - 10.2019
Medical Data Entry Clerk
Datavant
04.2017 - 06.2018
Basic Education
Coatesville Area Senior High School
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