Delphine Lane
Windsor Locks
Summary
Dependable and initiative-taking, award-winning customer service professional with a strong work ethic and excellent written and verbal communication skills. Proven ability to work independently with minimal supervision while contributing effectively as a team member. Skilled in organizing, planning, and prioritizing workloads to ensure efficiency. Demonstrates strong capability in fostering constructive relationships with both colleagues and clients and maintains a dedication to executing tasks with precision and timeliness.
Overview
14
14
years of professional experience
Work History
Launch Projects Representative
WM
Windsor, CT
04.2024 - Current
- Execute project plans provided by Launch Program Managers by coordinating communications and distributing required documentation to vendors.
- Ensure timely completion of projects in alignment with established deadlines.
- Proactively resolve identified issues through collaboration with internal and external stakeholders.
- Analyze Excel project data to ensure accuracy and data integrity.
Customer Service Representative
WM
Windsor, CT
02.2023 - 04.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt service delivery.
- Managed complex issues by coordinating with internal departments to facilitate timely resolutions.
Account Representative
The Hartford
Windsor, CT
05.2017 - 10.2022
- Analyzed, researched, and resolved complex customer inquiries related to Group Life and Disability products for small businesses nationwide.
- Adhered to company compliance policies and procedures while maintaining strict confidentiality.
Customer Service Representative
The Hartford
Windsor, CT
08.2013 - 05.2017
- Managed client accounts, ensuring satisfaction through effective communication and problem resolution.
- Developed and maintained strong relationships with key stakeholders to drive retention and loyalty.
Business Analyst (Contract)
Kelly Services
Farmington, CT
09.2012 - 01.2013
- Collaborated with stakeholders and subject matter experts to review required data on a weekly basis.
- Analyzed agent/agency data for a new agency database platform, documenting discrepancies.
Education
A.S. - Fashion Merchandising
Art Institute of Fort Lauderdale
Fort Lauderdale, FLSkills
- Time & Priority Management Active Listening Deadline Management Customer Experience
- Critical Thinking & Problem Solving Research & Data Analysis Stakeholder Engagement
- Adaptability & Flexibility Negotiation & Conflict Resolution Continuous Learning & Development Training & Facilitation Cross-Functional Collaboration Microsoft Office Suite (Word, Excel)
- Goal-oriented mindset
- Stakeholder collaboration
- Paperwork processing
Timeline
Launch Projects Representative
WM
04.2024 - Current
Customer Service Representative
WM
02.2023 - 04.2024
Account Representative
The Hartford
05.2017 - 10.2022
Customer Service Representative
The Hartford
08.2013 - 05.2017
Business Analyst (Contract)
Kelly Services
09.2012 - 01.2013
A.S. - Fashion Merchandising
Art Institute of Fort Lauderdale