Morgana Stenson
Las Vegas,NV
Summary
"I am a motivated and determined team leader, committed to achieving success in my professional career."
Overview
23
23
years of professional experience
Work History
Customer Service Representative
KNOAH'S SOLUTIONS
Las Vegas, NV
11.2019 - 10.2021
- Inbound calls for home warranty company pivotal home solutions dispatch Nicor home solutions dispatcher
Supervisor
Questx Towing and Roadside Assistance
Las Vegas, NV
11.2018 - Current
- Manage agents work directly with clients farmers insurance
- Payroll, secondary dispatcher
Sales Representative
GDH Enterprises
Las Vegas, NV
03.2018 - 10.2019
- DA center doing outbound calls to businesses to gain their business for phone service.
Customer Service Representative
S&M Management
Las Vegas, NV
07.2017 - 03.2018
- Customer service representative for AT&T winback program
- Gaining business customers back to AT&T from other telephone companies.
Sales Representative
New Choice Communications
Las Vegas, NV
04.2016 - 07.2017
- At&t local wholesale provider long distance call center
- Gaining businesses back to AT&T from other telephone companies.
Customer Service Representative
Renton Collections, INC
Renton, WA
09.2015 - 09.2016
- Medical billing data entry and customer service collections.
Assistant Manager
Taco Time NW
Seattle, WA
02.2010 - 08.2015
- Manage crew, payroll manage shifts days and nights inventory etc
Customer Service Representative
Receivables Performance Management
Lynnwood, WA
05.2006 - 08.2015
- Debt collector supervisor inbound call center helping customers with their credit payment plan ..payroll bookkeeper
Package Handler
Pioneer Industries International, Inc.
Seattle, WA
05.2009 - 07.2015
- Shipping packages package handler etc
Barista/Cashier
Big Foot Java
Seattle, WA
04.2012 - 11.2014
- Cashier barista making coffee serving customers etc
Customer Service Representative
National Service Bureau
Seattle, WA
11.2009 - 09.2014
- Debt collector customer service helping customers with lawsuits insurance claims
Retail Manager
Chevron
Seattle, WA
06.2014 - 08.2014
- Assistant manager day shift help customers payroll inventory etc
Front Desk Clerk
Ramanda Inn
Seattle, WA
03.2002 - 07.2007
Education
diploma -
Rainier Beach High School
Skills
- Performance Management
- Outbound Sales
- Telemarketing
- Customer Care
- Typing 35wpm (10 years)
- Medical Billing
- Customer Support
- CSR
- Call Center
- Microsoft Office (8 years)
- Customer Service
- Inventory Control
- Strategic Planning
- Complex Problem-Solving
- Employee Motivation
- Staff Management
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Operations Management
- Process Improvement
- Staff Discipline
- Staff Development
- Priority management
- Expectation setting
- Negotiation
- Software experience
- Business Administration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Multitasking
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Team building
- Active Listening
- Interpersonal Skills
- Professionalism
- Relationship Building
- Reliability
- Self Motivation
- Task Prioritization
- Interpersonal Communication
Timeline
Customer Service Representative
KNOAH'S SOLUTIONS
11.2019 - 10.2021
Supervisor
Questx Towing and Roadside Assistance
11.2018 - Current
Sales Representative
GDH Enterprises
03.2018 - 10.2019
Customer Service Representative
S&M Management
07.2017 - 03.2018
Sales Representative
New Choice Communications
04.2016 - 07.2017
Customer Service Representative
Renton Collections, INC
09.2015 - 09.2016
Retail Manager
Chevron
06.2014 - 08.2014
Barista/Cashier
Big Foot Java
04.2012 - 11.2014
Assistant Manager
Taco Time NW
02.2010 - 08.2015
Customer Service Representative
National Service Bureau
11.2009 - 09.2014
Package Handler
Pioneer Industries International, Inc.
05.2009 - 07.2015
Customer Service Representative
Receivables Performance Management
05.2006 - 08.2015
Front Desk Clerk
Ramanda Inn
03.2002 - 07.2007
diploma -
Rainier Beach High School