Morgana Stenson
Las Vegas,NV
Summary
"I am a motivated and determined team leader, committed to achieving success in my professional career."
Overview
23
23
years of professional experience
Work History
Customer Service Representative
KNOAH'S SOLUTIONS
11.2019 - 10.2021
- Inbound calls for home warranty company pivotal home solutions dispatch Nicor home solutions dispatcher
Supervisor
Questx Towing and Roadside Assistance
11.2018 - Current
- Manage agents work directly with clients farmers insurance
- Payroll, secondary dispatcher
Sales Representative
GDH Enterprises
03.2018 - 10.2019
- DA center doing outbound calls to businesses to gain their business for phone service.
Customer Service Representative
S&M Management
07.2017 - 03.2018
- Customer service representative for AT&T winback program
- Gaining business customers back to AT&T from other telephone companies.
Sales Representative
New Choice Communications
04.2016 - 07.2017
- At&t local wholesale provider long distance call center
- Gaining businesses back to AT&T from other telephone companies.
Customer Service Representative
Renton Collections, INC
09.2015 - 09.2016
- Medical billing data entry and customer service collections.
Assistant Manager
Taco Time NW
02.2010 - 08.2015
- Manage crew, payroll manage shifts days and nights inventory etc
Customer Service Representative
Receivables Performance Management
05.2006 - 08.2015
- Debt collector supervisor inbound call center helping customers with their credit payment plan ..payroll bookkeeper
Package Handler
Pioneer Industries International, Inc.
05.2009 - 07.2015
- Shipping packages package handler etc
Barista/Cashier
Big Foot Java
04.2012 - 11.2014
- Cashier barista making coffee serving customers etc
Customer Service Representative
National Service Bureau
11.2009 - 09.2014
- Debt collector customer service helping customers with lawsuits insurance claims
Retail Manager
Chevron
06.2014 - 08.2014
- Assistant manager day shift help customers payroll inventory etc
Front Desk Clerk
Ramanda Inn
03.2002 - 07.2007
Education
diploma -
Rainier Beach High School
Skills
- Performance Management
- Outbound Sales
- Telemarketing
- Customer Care
- Typing 35wpm (10 years)
- Medical Billing
- Customer Support
- CSR
- Call Center
- Microsoft Office (8 years)
- Customer Service
- Inventory Control
- Strategic Planning
- Complex Problem-Solving
- Employee Motivation
- Staff Management
- Goal-Oriented
- Training and mentoring
- Processes and procedures
- Operations Management
- Process Improvement
- Staff Discipline
- Staff Development
- Priority management
- Expectation setting
- Negotiation
- Software experience
- Business Administration
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Multitasking
- Attention to Detail
- Time Management
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Team building
- Active Listening
- Interpersonal Skills
- Professionalism
- Relationship Building
- Reliability
- Self Motivation
- Task Prioritization
- Interpersonal Communication
Timeline
Customer Service Representative
KNOAH'S SOLUTIONS
11.2019 - 10.2021
Supervisor
Questx Towing and Roadside Assistance
11.2018 - Current
Sales Representative
GDH Enterprises
03.2018 - 10.2019
Customer Service Representative
S&M Management
07.2017 - 03.2018
Sales Representative
New Choice Communications
04.2016 - 07.2017
Customer Service Representative
Renton Collections, INC
09.2015 - 09.2016
Retail Manager
Chevron
06.2014 - 08.2014
Barista/Cashier
Big Foot Java
04.2012 - 11.2014
Assistant Manager
Taco Time NW
02.2010 - 08.2015
Customer Service Representative
National Service Bureau
11.2009 - 09.2014
Package Handler
Pioneer Industries International, Inc.
05.2009 - 07.2015
Customer Service Representative
Receivables Performance Management
05.2006 - 08.2015
Front Desk Clerk
Ramanda Inn
03.2002 - 07.2007
diploma -
Rainier Beach High School