April Lee
Mesa,AZ
Summary
Resourceful Business Management Associate known for productivity and efficiently completing tasks. Skilled in strategic planning, project management, and operational efficiency. Excel at communication, teamwork, and adaptability, ensuring seamless collaboration and successful project outcomes. Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intouch CX
Mesa, AZ
03.2024 - 03.2025
- Updated system with order specifics and customer details, preferences, and billing information.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Management
Beyond Beautiful Salon
Mesa, AZ
06.2019 - 03.2024
- Developed, maintained and updated accounting systems to ensure accuracy of financial information.
- Prepared, analyzed, and interpreted monthly financial statements for management review.
- Developed, managed and maintained key company accounts.
- Provided administrative support to the executive team, including scheduling meetings, and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
Manager of Operations
Smart Style Salon
Gilbert, AZ
05.2018 - 05.2019
- Oversaw inventory management activities including ordering supplies as needed.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Lead Kitchen Supervisor
Courtyard by Marriott
Mesa, AZ
04.2017 - 05.2018
- Supervised and trained kitchen staff, including assigning tasks, monitoring performance, and providing feedback.
- Developed weekly schedules for kitchen personnel to ensure efficient coverage during peak hours.
- Ordered food supplies from vendors based on menu items, budget constraints, and projected needs.
- Organized special events within the restaurant by coordinating staff resources and overseeing catering services.
- Ensured compliance with food safety regulations and quality control standards.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Maintained records of daily production sheets, temperature logs, and waste tracking reports.
- Established relationships with local farms and suppliers to source fresh produce at competitive prices.
- Assisted in creating weekly specials designed to increase sales volume while minimizing costs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared workstations with ingredients and tools to increase efficiency.
Education
Certified Laser Technician - Laser Technician
Southwest Institute of Healing Arts
Tempe, AZ06.2022
Licensed Esthetician - Esthetics
Steiner Institute of Esthetics
Tempe, AZ08.2013
Licensed Cosmetologist - Cosmetology
West Michigan College of Barbering And Beauty
Kalamazoo, MI06.2003
Skills
- Accounting Oversight
- Financial Management
- Team Building and Leadership
- Staff Training
- Staff Oversight and Leadership
- Office Administration
- Data Entry Documentation
- Project Management
- Sales engagement techniques
- Market research
- Relationship building
- Prospecting skills
- Vendor relationship management
- Business development and planning
- Performance management
- Verbal and written communication
- Performance coaching
- Sales goals attainment
- Exceeds sales goals
Certification
- Cosmetology License 2003
- Esthetics License 2013
- Laser Technician Certification 2022
Timeline
Customer Service Representative
Intouch CX
03.2024 - 03.2025
Management
Beyond Beautiful Salon
06.2019 - 03.2024
Manager of Operations
Smart Style Salon
05.2018 - 05.2019
Lead Kitchen Supervisor
Courtyard by Marriott
04.2017 - 05.2018
Certified Laser Technician - Laser Technician
Southwest Institute of Healing Arts
Licensed Esthetician - Esthetics
Steiner Institute of Esthetics
Licensed Cosmetologist - Cosmetology
West Michigan College of Barbering And Beauty