Brandie Metz
Osteen,FL
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations, and administering financial operations. Skilled in controlling food costs and labor hours. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Food Service Assistant
Residing Hope/ Florida United Methodist Children's Home
07.2024 - Current
- Prepared and served nutritious meals in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas to ensure food safety standards.
- Assisted in inventory management, ensuring availability of supplies for meal preparation.
- Collaborated with staff to create engaging dining experiences for children and families.
Restaurant Owner
Village Cafe
06.2017 - 06.2023
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established standards for quality control, customer service, health and safety regulations.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
Waitress/Cashier
Food Eats Diner
09.2004 - 05.2017
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Hostess/Cashier Team Lead
Jolly Rogers Seafood House
03.2000 - 05.2003
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Handled cash payments and reconciled daily transactions accurately.
Child Care Center Teacher
Wee Care
03.1999 - 02.2001
- Supervised daily activities to ensure safety and well-being of children.
- Developed and implemented engaging educational activities tailored to children's needs.
- Fostered nurturing environment promoting emotional and social development.
- Communicated effectively with parents regarding children's progress and concerns.
Childcare Provider
His Care
02.1998 - 03.1999
- Supervised daily activities to ensure safety and engagement of children in care
- Developed and implemented age-appropriate lesson plans to promote learning and development
- Fostered positive relationships with parents through regular communication regarding child progress
- Coordinated playgroup activities that encouraged social skills and teamwork among children
Education
High School Diploma -
Deland High School
Deland, FL06.1987
Skills
- Health Code Compliance
- Staff Management
- Portion Control
- Labor Cost Controls
- Staff Leadership
- Operations Management
- Sales Proficiency
- Cost Control
- Sales Oversight
- Financial Planning
- Employee Scheduling
- Staff Hiring
- Food Presentation
- Revenue Generation
- Accounting Oversight
- Inventory Management
- Vendor Relations
- Menu Development
- POS System Operation
- Customer Engagement
- CPR training
- Cleaning and sanitizing
- Hygiene and cleanliness
- Early childhood education
- Age-appropriate activities
- Diaper changing
- Positive reinforcement
Certification
CPR
FOOD MANAGER SAFTY
Timeline
Food Service Assistant
Residing Hope/ Florida United Methodist Children's Home
07.2024 - Current
Restaurant Owner
Village Cafe
06.2017 - 06.2023
Waitress/Cashier
Food Eats Diner
09.2004 - 05.2017
Hostess/Cashier Team Lead
Jolly Rogers Seafood House
03.2000 - 05.2003
Child Care Center Teacher
Wee Care
03.1999 - 02.2001
Childcare Provider
His Care
02.1998 - 03.1999
High School Diploma -
Deland High School