Richard Gaughn

Successful Field Operations Supervisor at Spectrum Communications with a proven track record in operations management and employee coaching. Enhanced team performance through effective training programs and streamlined workflows, achieving high customer satisfaction. Skilled in technical leadership and safety oversight, fostering a culture of excellence and accountability within the team.

In 2022 I received the Spectrum Super Star Award for being the top Commercial Technician in the Central Florida Market . For this i was awarded a 4-day 3-night trip to Puerto Rico where the company acknowledged all recipients of this award across the country.

In 2023 i finished my 1st full year in my leadership Role and was reviewed as Exceeding Expectations in all Metrics. The ask for a 1st year Supervisor is to achieve a Meets Expectations which i was able to exceed.

FTTP Cert.- Fiber to the property Installation

SMB Cert- Installation of all Commercial Services

I have certifications in all ladder safety, low voltage, coaxial plant and telco installations.

I have been a Certified trainer in a Corporate Kitchen For Chilis Restaurant

This award is given to a technician that exceeds expectations in all areas of his/her craft. I was stack Ranked against roughly 135 techs across the state for our calender year. My overall Review score for that year was a 4.95 out of 5.00. This is not only how well you know our product but how well you train others in your dept. as well as mainitning great customer realtionships. I was also graded on things such as job knoweledge, attendance, volunteering, willing to travel, and anytrhing else the company deemed necessary to be considered an "OUTSTANDING" employee.

For this i was sent to Puerto Rico on a 4day trip all expenses covered. It was absolutely incredible for me as I never have had the chance to travel in my life so the level of grastitude I has was immense.