Dianna Lovelette
Wichita
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Methodical production worker keeps up with physically demanding tasks and quotas. Works hard to accomplish team objectives. Several years of experience in production roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Representative
Fanuiel
Wichita
06.2022 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Processed orders and returns accurately using company systems.
- Analyzed complex data sets to identify trends and insights for strategic decision-making.
- Developed interactive dashboards using business intelligence tools for real-time reporting.
- Collaborated with cross-functional teams to gather requirements and define data needs.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Implemented process improvements that enhanced data collection efficiency across departments.
- Trained junior analysts on best practices for data analysis and visualization techniques.
- Leveraged SQL queries to extract, transform and load data into databases.
- Maintained documentation of all the processes related to Data Analysis.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Prepared detailed reports by collecting, analyzing, and summarizing information and trends.
Housekeeping Supervisor
Wesley Medical Center, Emergency Room
Wichita
03.2019 - 01.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed laundry sorting, washing, drying, and ironing.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Assembly Line Worker
Johnson Controls
08.2015 - 12.2019
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Maintained steady availability of parts by stocking and replenishing supplies on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Education
Associate of Arts - Data Analysis
University of Phoenix
Tempe, AZ 03.2018 - 03.2021
High School Diploma -
Yates Center High School
Yates Center, KSSkills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Schedule development
- Policy enforcement
- Priority management
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Payment processing
- Microsoft Excel
- Call center operations
- Microsoft outlook
- Safety compliance
- Inventory management
- Customer relationship management
- Time management
- Communication skills
- Problem solving
- Training new hires
- Daily log maintenance
- Maintaining equipment
- Package pickup and delivery
- Adaptable to change
- Equipment operation
- Record keeping
- Schedule coordination
- Team leadership
Timeline
Customer Service Representative
Fanuiel
06.2022 - 08.2025
Housekeeping Supervisor
Wesley Medical Center, Emergency Room
03.2019 - 01.2022
Associate of Arts - Data Analysis
University of Phoenix
03.2018 - 03.2021
Assembly Line Worker
Johnson Controls
08.2015 - 12.2019
High School Diploma -
Yates Center High School