DELPHRENE SMITH-FRANKLIN

• Delivered information from script regarding surveys for on-demand phone project assignment.
• Properly completed surveys by performing [Task] before ending each call.
• Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.

Supervised dining hall, outdoor/indoor recreation area(s) for grades K-5

• Discussed financial and insurance options with patients.
• Followed up with patients and families to obtain additional information.
• Screened patients with financial needs to determine assistance choices.
• Heavy phones incoming/outgoing to patients, insurance company's, employers, billing departments, Social Services.
• Accepted payments from inpatients/outpatients for services

• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.