Del'Qesha Freeman
Portsmouth,VA
Summary
Experienced professional with a robust background in healthcare, claims management, customer service, and administration. Proven success in managing disability claims, maintaining compliance with state and federal regulations, and providing leadership in various management roles. As an administrator, played a key role in starting a healthcare company, overseeing compliance with state board regulations, and ensuring operational efficiency. Skilled at building client relationships, delivering exceptional customer service, and leading teams to meet organizational goals. Proficient in maintaining detailed records and driving operational improvements in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
1
1
Life insurance license
Work History
Life Insurance Agent
CNO Financial Group
04.2024 - Current
- Provide life insurance solutions to clients, assess their financial needs, and recommend the best insurance products
- Build and maintain client relationships, ensuring ongoing support and satisfaction
- Manage policy administration and ensure compliance with state regulations
- Regularly meet sales targets through consultative selling and excellent customer service.
Quality Documentation Specialist
Cognizant
03.2022 - 09.2024
- Transcribed clinical data with a 99% accuracy rate, ensuring compliance with healthcare regulations and improving operational workflows
- Collaborated with internal teams to maintain organized records and support management with accurate documentation for decision-making
- Assisted in improving documentation workflows to meet performance metrics and support organizational goals.
Customer Service Manager
ADT
08.2021 - 03.2022
- Led customer service operations, managing escalated inquiries and ensuring high levels of customer satisfaction
- Developed strategies to improve team performance and collaborated with internal departments to resolve complex issues
- Maintained compliance with company policies and implemented process improvements to enhance department efficiency.
Administrator & Co-Founder
Covington Home Health Services
01.2018 - 08.2021
- Played a key role in founding the company, overseeing daily operations, and ensuring compliance with state regulations
- Maintained adherence to state board policies, managed patient billing, and ensured all procedures complied with healthcare standards
- Worked closely with healthcare providers and insurance companies to ensure efficient claims processing and accurate documentation
- Led administrative functions including scheduling, compliance, and records management to support the growth of the business.
Medical Assistant
Sentara
09.2018 - 12.2020
- Managed short-term disability claims, gathering relevant data and making informed decisions in line with contractual obligations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Riverside Regional Medical Center
Newport News, Virginia
2012.09 - 2018.12
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Diploma - Medical Assistant
Fortis College
High School Diploma -
Churchland High School
Portsmouth, VASkills
- Claims Processing & Management
- Regulatory Compliance (Healthcare & Insurance)
- Customer Service Excellence
- Healthcare Administration & Operations
- Sales & Client Relationship Management
- Team Leadership & Collaboration
- Policy Compliance & Documentation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management & Prioritization
- Needs Assessment
- Building Relationships
Certification
- Life Insurance License
- CPR & First Aid Certified
Timeline
Life Insurance Agent
CNO Financial Group
04.2024 - Current
Quality Documentation Specialist
Cognizant
03.2022 - 09.2024
Customer Service Manager
ADT
08.2021 - 03.2022
Medical Assistant
Sentara
09.2018 - 12.2020
Administrator & Co-Founder
Covington Home Health Services
01.2018 - 08.2021
Medical Assistant
Riverside Regional Medical Center
2012.09 - 2018.12
High School Diploma -
Churchland High School
- Life Insurance License
- CPR & First Aid Certified
Diploma - Medical Assistant
Fortis College
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