Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Delroy Beckford

Bronx

Summary

Dedicated Store Manager with more than 35 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.

Overview

36
36
years of professional experience

Work History

Pre-loader

United Parcel Service, UPS
2023.08 - Current
  • Optimized loading efficiency by assessing and organizing packages based on destination and priority.
  • Streamlined package handling processes for enhanced workflow and reduced error rates.
  • Improved delivery times with strategic sorting of parcels according to routes and schedules.
  • Ensured accurate shipment tracking by diligently scanning and updating package information in the system.

Assistant Manager

Dollar Tree Stores
2017.09 - 2023.03

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed strategy to increase sales and drive profits.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security to protect employees, customers and property.
  • Created employee schedules to align coverage with forecasted demands.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Manager

RadioShack
1988.09 - 2017.05
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of more than twelve sales associates
  • Assigned employees to specific duties to best meet needs of store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Trained and developed new associates on POS system and key sales tactics.
  • Implemented new ordering process and identified poor work habits to improve process effectiveness.
  • Conducted store inventories once per quarter.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Monitored expenditures to mitigate risk of overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Recruited and hired top performers to add talent and value to department.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Prepared annual budgets with controls to prevent overages.

Education

Certificate in Computer programming - computerscience

Albert Merrill Technical College
34 & 8th ave, NYC, NY
1992

Skills

  • Excellent customer service skills
  • POS systems
  • Personnel development
  • Customer relations
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Store displays
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented

Accomplishments

*Certification in retail management

* I achieved Manager of the year

*During my tenure at Radio Shack i have achieved manager of the month 21 times and manager of the year 5 times .

In the the last 4.5 years at Dollar Tree as an assistant manager i have helped my current location to achieved top sales awards for the past 14 month by maintaining a 21 percent sale gain meaning helping a stagnant location to achieve top sales by training and retaining employees while growing grow our customer base.


Certification

Timeline

Pre-loader

United Parcel Service, UPS
2023.08 - Current

Assistant Manager

Dollar Tree Stores
2017.09 - 2023.03

Manager

RadioShack
1988.09 - 2017.05

Certificate in Computer programming - computerscience

Albert Merrill Technical College
Delroy Beckford