Delroy Beckford

• Optimized loading efficiency by assessing and organizing packages based on destination and priority.
• Streamlined package handling processes for enhanced workflow and reduced error rates.
• Improved delivery times with strategic sorting of parcels according to routes and schedules.
• Ensured accurate shipment tracking by diligently scanning and updating package information in the system.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Strengthened operational efficiency to remain cost-effective while maintaining quality service.
• Reviewed sales and gross profit report to assess company efficiency.
• Developed strategy to increase sales and drive profits.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Monitored security to protect employees, customers and property.
• Created employee schedules to align coverage with forecasted demands.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Recognized staff for contributions to company success to foster engagement and increase productivity.
• Mentored team members to enhance professional development and accountability in workplace.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

• Interviewed job candidates and made staffing decisions.
• Counted cash drawers and made bank deposits.
• Managed staff of more than twelve sales associates
• Assigned employees to specific duties to best meet needs of store.
• Reordered inventory when it dropped below predetermined levels.
• Instructed staff on appropriately handling difficult and complicated sales.
• Hired, trained and evaluated personnel in sales and marketing.
• Examined merchandise to verify that it was correctly priced and displayed.
• Planned budgets and authorized payments and merchandise returns.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to district manager regarding all store and staff issues.
• Completed profit and loss performance reports.
• Trained and developed new associates on POS system and key sales tactics.
• Implemented new ordering process and identified poor work habits to improve process effectiveness.
• Conducted store inventories once per quarter.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Maintained professional, organized and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Monitored expenditures to mitigate risk of overages.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Recruited and hired top performers to add talent and value to department.
• Kept detailed records of daily progress to identify and correct areas needing improvement.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Developed and maintained relationships with customers and suppliers through account development.
• Accomplished multiple tasks within established timeframes.
• Prepared annual budgets with controls to prevent overages.