Delroy Brown
Fort Worth,TX
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Raymond Management
Fort Worth, TX
12.2021 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic daily bookkeeping tasks.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Shoe Sales Associate
Academy Sports And Outdoors
Fort , TX
06.2021 - 01.2022
- Selected, recommended and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Modeled and delivered exceptional customer experiences and built strong customer-first culture.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
South Hills High School
Fort Worth, TX07.2021
Skills
- Nightly Audits
- Hospitality Service
- Account Balancing
- Online Bookings Management
- Posting Charges
- Lobby Maintenance
- Data Gathering
- Inquiry Response
Timeline
Front Desk Associate
Raymond Management
12.2021 - Current
Shoe Sales Associate
Academy Sports And Outdoors
06.2021 - 01.2022
South Hills High School