Elijah Blackwood
Fort Lauderdale,FL
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
LaQunita Inn
01.2023 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
Auditor
Oasis
01.2019 - 07.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with audited staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Planned and executed follow-up audits at appropriate intervals.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL07.2021
Skills
- Checking Reservations
- Guest Satisfaction
- Expense Reporting
- Multi-Line Phone Systems
- Problem-Solving Skills
- Hospitality Service
- Nightly Audits
Timeline
Front Desk Associate
LaQunita Inn
01.2023 - Current
Auditor
Oasis
01.2019 - 07.2023
High School Diploma -
Fort Lauderdale High School
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