Olivia Kuran
West Chester,PA
Summary
Customer-oriented team member with strong background in customer relations and on the spot problem solving skills. Capable of keeping calm during stressful situations and capable of making customers feel like they come first and are important in any situation that may arrise.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Sleep Inn Hotel
2022.11 - 2023.02
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Occasionally helped fix a television or other appliance in a guests room should it break during their stay.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Escape Room Game Master
Axxiom Escape Rooms
2021.05 - 2022.11
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions. Clues were both pre-approved by the company and written up by me should a group need extra help.
- Explained company policies, game rules and safety requirements along with answer any questions that customers may have in a concise and clear manner.
- Kept game and party rooms clean and neat for next guests.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
Escape Room Game Master
Escape This
2022.05 - 2022.08
- Kept game and party rooms clean and neat for next guests, correctly placing puzzles back together and making sure clues were in their designated areas.
- Communicated pre-approved clues to customers when they indicated they needed assistance through the cameras.
- Watched guests closely to maintain current understanding of gameplay.
- Helped guests one on one if they truly needed help, walking them through the puzzle they were stuck on in person.
Seasonal Summer Camp Counselor (Art Head)
Valley Mill Camp
2020.06 - 2020.08
- Worked with junior counselors to create a lesson plan for fun crafts spanning two weeks that would challenge children of varying ages and developmental stages.
- Organized and budgeted supplied needed for crafts and activities.
- Helped lead junior counselors and train counselors in training when they were placed at my activity.
Seasonal Summer Camp Counselor
Valley Mill Camp
2016.06 - 2019.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children through variety of different art projects that were meant to teach motor skills to younger children and challenge older children.
- Encouraged and promoted inclusion, as a LGBT+ counselor, and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
Education
High School Diploma -
Walt Whitman High School
Bethesda, MD06.2019
Skills
- Listening Skills
- Employee Retention
- Process Transactions
- Service Quality
- Membership Retention
- Problem-Solving Skills
- Efficient Service
- Hotel Reservations
- Answering Customer Questions
- Checking Reservations
Timeline
Front Desk Associate
Sleep Inn Hotel
2022.11 - 2023.02
Escape Room Game Master
Escape This
2022.05 - 2022.08
Escape Room Game Master
Axxiom Escape Rooms
2021.05 - 2022.11
Seasonal Summer Camp Counselor (Art Head)
Valley Mill Camp
2020.06 - 2020.08
Seasonal Summer Camp Counselor
Valley Mill Camp
2016.06 - 2019.08
High School Diploma -
Walt Whitman High School
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