Hi, I’m
Lachante Chesnutt
Summary
Proven to enhance customer satisfaction and retention at Alorica through exceptional problem-solving and active listening skills. Skilled in multitasking and HIPAA compliance, consistently prioritized patient care and confidentiality. Achieved a notable increase in loyalty and repeat business, demonstrating a strong ability to manage high-stress situations with professionalism and empathy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
Planet FitnessJacksonville, FL
Front Desk Associate
06.2024 - Current
Job overview
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Maintained cleanliness and organization of front desk area.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues effectively, ensuring a positive customer experience.
AloricaJacksonville, FL
Patient Care Advocate
12.2023 - 04.2024
Job overview
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
Ttec (TeleTech) - HealthCare SolutionsJacksonville, FL
Customer Service Representative
01.2023 - 08.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Michelle's Wok N RollBrunswick, GA
Customer Service Representative
06.2022 - 04.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Pizza HutBrunswick, GA
Cashier Team Lead
01.2019 - 08.2020
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Belk's Dept StoreBrunswick, GA
Sales Representative
08.2014 - 01.2015
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Embassy SuitesBrunswick, GA
Housekeeper
03.2014 - 01.2015
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Old Navy, GapBrunswick, GA
Sales Associate
08.2014 - 11.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate Degree in Nursing from Medical Assisting
06.2025
University Overview
- [3.0] GPA
Glynn AcademyBrunswick, GA
High School Diploma
01.2018
University Overview
- Honor Roll -2nd semester,2018
- 3.0 GPA
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- Scheduling appointments
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient Care
- Organizational Skills
- HIPAA Compliance
- Multitasking ability
Timeline
Front Desk Associate
Planet Fitness
06.2024 - Current
Patient Care Advocate
Alorica
12.2023 - 04.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
01.2023 - 08.2023
Customer Service Representative
Michelle's Wok N Roll
06.2022 - 04.2023
Cashier Team Lead
Pizza Hut
01.2019 - 08.2020
Sales Representative
Belk's Dept Store
08.2014 - 01.2015
Sales Associate
Old Navy, Gap
08.2014 - 11.2014
Housekeeper
Embassy Suites
03.2014 - 01.2015
Ultimate Medical Academy - Clearwater
Associate Degree in Nursing from Medical Assisting
Glynn Academy
High School Diploma