Delroy Vassel
Raleigh,NC
Summary
Customer-centric professional with 15+ years of experience in sales, business development, and client engagement. Proven ability to drive customer satisfaction, manage complex projects, and foster long-term client relationships. Excel in cross-functional collaboration, onboarding, training, and solving customer pain points with tailored solutions. Committed to delivering exceptional service and helping customers realize long-term value.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Personal Trainer, Boxing Coach
Level Up Boxing and Fitness
10.2023 - 06.2025
- Designed and led personalized fitness programs tailored to client goals, enhancing strength and endurance.
- Instructed clients in boxing techniques, including footwork, combinations, and defense strategies.
- Provided nutritional advice and performance tracking to ensure optimal results and injury prevention.
- Led both private and group sessions, fostering motivation, goal setting, and client accountability.
Senior Consultant, Business Development
Best Buy
04.2019 - 07.2024
- Delivered personalized in-store, in-home, and virtual customer success strategies, increasing client loyalty and satisfaction.
- Managed the entire customer journey from onboarding and engagement to post-sale support and advocacy.
- Collaborated cross-functionally to ensure smooth resolution of customer issues and promote client success.
- Delivered proactive support and strategic guidance to drive customer adoption, satisfaction, and retention.
- Key Achievements:
- Top performer for 5 consecutive quarters
- YOY revenue growth exceeding 12% for 3 years
- Maintained over 85% client retention rate
- Led cross-functional teams to deliver strategic consulting solutions for diverse client needs.
- Analyzed market trends to inform strategic recommendations, driving client engagement and satisfaction.
- Exceeded customer requirements with accurate and deliverable solutions.
Geek Squad Manager
Best Buy
11.2017 - 04.2019
- Directed operations for Precinct and Autotech Bay, including scheduling, inventory, and cost control.
- Managed and trained a diverse team of agents, driving high customer service and productivity.
- Acted as Manager on Duty overseeing sales, operations, and complex client resolutions.
- Key Achievements:
- Elevated store rank from #1100 to #19 company-wide
- Achieved 0% employee turnover for two years
- Maintained 95% customer satisfaction for 20 consecutive months
Material Handler, Operations
Bombardier
08.2016 - 11.2017
- Supported operations for business jet manufacturing through efficient materials management and logistics.
Operations Supervisor
Best Buy
08.2014 - 02.2016
- Oversaw daily operations to ensure efficiency and adherence to company policies.
- Implemented inventory management systems to streamline stock control processes.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Analyzed operational workflows to identify areas for improvement and enhance productivity.
- Monitored key performance indicators to assess operational success and drive strategic decisions.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
Associate of Science - Computer Information Technology
Broward College
Davie, FL12-2017
Skills
- Software: Microsoft Office, Salesforce, CRM Systems
- Technical: Business process optimization, project management, workflow refinement
- Soft Skills: Leadership, Communication, Client Retention, Team Training
- Exercise program design
- Personal training and coaching
- Health and wellness
- Flexibility and mobility
- Client coaching
- Client engagement
Timeline
Personal Trainer, Boxing Coach
Level Up Boxing and Fitness
10.2023 - 06.2025
Senior Consultant, Business Development
Best Buy
04.2019 - 07.2024
Geek Squad Manager
Best Buy
11.2017 - 04.2019
Material Handler, Operations
Bombardier
08.2016 - 11.2017
Operations Supervisor
Best Buy
08.2014 - 02.2016
Associate of Science - Computer Information Technology
Broward College
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