Delshay Graham
Nashville-Davidson,TN
Summary
Help Desk Specialist with two years of frontline retail experience applying inventory control, customer relationship management, and data analysis to technical support environments. Resolves user issues efficiently, documents incidents to reduce repeat problems, and improves ticket response through clear process adherence. Seeking to expand IT support skills and contribute to a responsive service desk.
Overview
2
2
years of professional experience
Work History
Sales and Merchandising Associate
Eqsports
Nashville, Tennessee
01.2024 - 01.2026
- Greeted customers and assessed needs to recommend product assortments that increased daily attachment sales.
- Stocked and front-faced 200+ SKUs each morning using planogram guides to maintain visual consistency.
- Operated POS to process returns and exchanges while updating inventory records to reduce stock discrepancies.
- Executed weekly markdowns and price changes with handheld scanner, clearing seasonal merchandise from floor.
- Monitored sell-through using sales reports and rotated slow-moving items to promotional displays for faster turnover.
- Conducted aisle-level merchandising audits and corrected signage or spacing issues to match brand standards.
- Trained new hires on product knowledge and store policies, shortening their customer-facing readiness time.
Education
Sports equipment manager - undefined
Southeastern Community College
Nashville, Tennessee07-2024
Skills
- Assisted in analyzing data to identify trends and insights
- Supported inventory management processes to optimize stock levels
- Contributed to visual merchandising efforts to enhance customer engagement
- Aided customer relationship management initiatives to improve client satisfaction
- Demonstrated attention to detail in all tasks and projects
- Adapted quickly to changing environments and priorities
Languages
Can speak English
Portuguese
Spanish
Interests
Can speak English, Portuguese, Spanish
Timeline
Sales and Merchandising Associate
Eqsports
01.2024 - 01.2026
Sports equipment manager - undefined
Southeastern Community College