Summary
Overview
Work History
Education
Skills
Timeline
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Delvis Santiago

Bronx

Summary

Developed strong interpersonal and problem-solving skills in high-traffic hospitality environment. Focused on delivering exceptional customer service and maintaining positive guest experience. Seeking to transition these skills into new field to continue providing value and fostering positive interactions.

Overview

2
2
years of professional experience

Work History

Bellmen

Sanctuary Hotel
07.2023 - Current
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.

Bellmen

Gotham Hotel
04.2023 - 07.2023
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.

Front Desk Receptionist

Gotham Hotel
04.2023 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

No Degree - Business Administration

SUNY Cobleskill
Cobleskill, NY

High School Diploma -

New Visions For Advanced Math And Science II
The Bronx, NY
06-2016

Skills

  • Team player mentality
  • Listening skills
  • Reliability and punctuality
  • Telephone etiquette
  • Heavy lifting
  • Hotel operations
  • Guest services

Timeline

Bellmen

Sanctuary Hotel
07.2023 - Current

Bellmen

Gotham Hotel
04.2023 - 07.2023

Front Desk Receptionist

Gotham Hotel
04.2023 - 07.2023

No Degree - Business Administration

SUNY Cobleskill

High School Diploma -

New Visions For Advanced Math And Science II

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Delvis Santiago