Delwar Hossain
Warren,MI
Summary
Proven server with a track record of enhancing customer satisfaction through exceptional service and multitasking abilities, notably at Kona Grill. Skilled in banquet coordination and fostering warm customer relationships, I excel in fast-paced environments, boosting efficiency and guest experiences without sacrificing quality. Demonstrated expertise in food sales promotion and adept at leveraging POS systems for seamless service.
Overview
10
10
years of professional experience
Work History
Server
Kona Grill
Troy, MI
10.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Yard House
Troy, MI
02.2019 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Busser, Food Runner, Server
Heartland Brewery
New York, NY
01.2014 - 12.2018
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Skills
Banquet coordination
Item promotion
Food station setup
Beverage preparation
Menu presentation
Food sales and promotion
Timeline
Server
Kona Grill
10.2023 - 01.2024
Server
Yard House
02.2019 - 02.2023
Busser, Food Runner, Server
Heartland Brewery
01.2014 - 12.2018